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If you have questions about when or if you should file a complaint regarding a Board licensee, please call the Board’s Complaint Resource Officer at (971) 673-2702; or call toll-free (877) 254-6263 from anywhere within Oregon outside the Portland area. The Board's Complaint Resource Officer will answer your questions about what constitutes a violation of the Medical Practice Act and explain how to file a complaint.
Whether you chose to talk to the Complaint Resource Officer or not, if you file a complaint with the Board you may do so by using our Complaint Form or by submitting a letter to the Board that includes the following information:
- The full name of the licensee about whom you are filing a complaint.
- The patient's name, mailing address, telephone number, date of birth, and social security number (if known).
- If you are not the above patient, your name, address, and telephone number.
- A description of the incident about which you are filing a complaint, including the date(s) when it happened, and where (clinic, doctor's office, hospital, nursing home). Please provide as much detail about the incident as possible.
- If any other doctors treated the patient before or after the incident, please include the names of these licensees.
- Include a copy of applicable medical records and correspondence associated with your complaint if you are able to.
When the Board receives a complaint, the person filing the complaint will be notified whether or not an investigation will occur. If a complaint does not state a possible violation of the law it is not within the Board's jurisdiction to investigate it (use this link to view examples of issues that the Board may and may not investigate).
If an investigation is conducted, the person who filed the complaint will be notified when the case is resolved and the circumstances under which it was resolved. Please note that complaints can take many months to resolve, so your patience during the investigative process is appreciated. At any time during the investigative process, persons who file complaints are welcome to contact the Board regarding the status of their complaint.
Written complaints should be mailed to the following address:
Oregon Medical Board
Chief Investigator
1500 SW First Ave #620
Portland, OR 97201
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