Who can file a complaint?
A property owner alleging breach of contract, negligence or improper work if the contractor's work was performed within the last year or you purchased a new home and moved in within the last year
An employee alleging nonpayment of wages within the past year
A supplier alleging nonpayment for materials within the past year
A subcontractor alleging non-payment for labor or materials furnished to a primary contractor within the past year
A primary contractor against a subcontractor for breach of contract or negligent or improper work if the subcontractor's work was performed within the last 14 months or if the primary contractor built a new home that was first occupied within the last 14 months.
In all cases:
How do I file a complaint?
Fill out a complaint form.
You may need to pay a $50 processing fee.
What is the typical complaint process for residential work?
If you are an owner, we schedule an on-site meeting between you and your contractor.
A mediator comes to your project site, and listens to both sides.
If you reach a settlement, we’ll type up an agreement.
If no settlement is reached, you can go to court and ask for a judgment against the contractor. We will give you a copy of our report with observations about whether the work meets industry standards.
If you obtain a court judgment and the contractor does not pay you, you may be able to collect from the contractor’s bond.
If you already filed in court or you already have a judgment, file the complaint but also include a certified copy of your filed court complaint and/or judgment. A certified copy is a copy of the judgment document signed by the judge that the court clerk stamps and certifies as a true and correct copy of the original.
If you think you have a dispute, file a complaint promptly. Bonds are for limited amounts and there may be multiple people seeking restitution.
Find answers to common questions here. Or, call 503-934-2247.