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Budget and Management Division

Resources
Performance Management Resources
2009 Training Materials
2008 Training Materials
Online Reporting
Customer Service Target Entry
Customer Service Graph
Performance Management Resources
In June 2007, the administration of the KPM system transferred from the Oregon Progress Board to the Budget and Management (BAM).  This change has created stronger links between performance measurement and the budget process and has provided agencies with access to consulting resources.  Over the last year, BAM has worked collaboratively with LFO to provide increased training and consulting services to state agencies with the goal of improving the current key performance measurement system and supporting that broadening of the system to include supporting performance management and continuous improvement efforts. 
2009 Training Materials
2009 Roundtable Materials
2008 Training Materials
2008 Roundtable Materials
Online Reporting
The system should be fairly intuitive. Initially, just take a bit of time and navigate around within your agency's information to become familiar with the system. If you have multiple changes, try the simplest one first. Please remember this system is in development.
 
Below you will find step-by-step directions to Add, Delete and Delete-Replace, view reports and printing in Adobe pdf. 

Propose a New KPM (pdf)
 
Propose to Delete a KPM (pdf)
 View & Print Reports (pdf)
 
Printing in Adobe pdf
 
Customer Service Target Entry
To enter targets for Customer Service KPMs ONLY:
  • Go to ‘Edit APPR’ in the online system.
  • Then select ‘Key Measure Analysis’.
  • Select ‘Report On’ for the Customer Service KPM.
  • At bottom of ‘KPM Graph’ section there are three new entry fields for the 2009-2011 targets as shown below.
 
KPM Graph
Graph Title
Is Graph for Customer Satisfaction?
NO YES
Data Type (Description & Decimal Places)
2009 Target
2010 Target
2011 Target
 
Press 'Save KPM' below to save Target data!
Once targets are entered, the ‘Save KPM’ button MUST be pressed in order to save the targets.
 
For all other KPMs, target data may be entered as usual in the Target column for a given year.  The Actual column should NOT be populated with a zero.
 
Point of Clarification on the Customer Service Targets:
 
Because of system limitations and the requirement for targets to be in the system shortly for the next biennium, you are restricted to an overall target for the entire measure at this time, not separate targets for each element of the measure.
 
This customer service target information goes into a text field, not a data field. The text field content will be re-entered with version 2.0, and at that time we will provide the option (but probably discourage) the use of individual targets for each measure component.
Customer Service Graph
If you experience difficulty with the Customer Service Graph, please follow the instructions below.
 
At the bottom of the Customer Service KPM you will see this question:
  • Is Graph for Customer Satisfaction?  NO YES
Select yes and save the KPM.
 
Once you enter this KPM again, you will need to input:
  1. Service Criteria: timeliness, overall, accuracy, availability of information, expertise and helpfulness
  2. Year
  3. Actual
Once this is done your Customer Service Graph will appear in your APPR report. 
 
If your agency does not have three years of data to enter please follow these instructions.

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Page updated: November 17, 2009