Rate-setting activity started this past summer. CUB members broke into two different rate groups, each in charge of reviewing current methodologies and providing recommendations for 2015-17 rates for various programs:
- Group 1: Uniform rent (Operations, Maintenance) and Project Management rates
- Group 2: Fleet and Parking, Surplus and Real Estate rates
All customer agencies, not just agencies with customer board representatives, are encouraged to participate in the 2015-17 rate-setting work that is currently underway.
- Guests are welcome at any subgroup meeting where representatives analyze rates and prepare recommendations to the EAM CUB. If you are interested in attending an upcoming subgroup meeting, contact Dagny George.
- Attend the November or December CUB meetings to hear subgroup recommendations about rates and share your opinions with the CUB. The November CUB meeting will include review and approval of subgroup recommendations for changes to existing rate methodologies for Surplus Property, and investments in the Fleet & Parking Services program.
Service Level Agreements
After eight months of work, the EAM CUB in September approved final Service Level Agreement documents for Fleet & Parking Services, and Surplus Property. These SLAs include a service catalog describing each of the services offered by the programs. They also include metrics and service level expectations, established jointly between DAS and its customers, to track program performance in the service delivery areas that matter most to customers.
Each program will publish quarterly performance reports comparing actual performance data against the performance targets agreed upon for each metric. Quarterly reports will include other information such as a description of any performance complaints received in the previous quarter. The first quarterly performance reports are scheduled to be published in November 2013.