Rate-settingRate-setting activity started this past summer. CUB members broke into two different rate groups, each in charge of reviewing current methodologies and providing recommendations for 2015-17 rates for various programs:
Group A: Procurement Services and Risk Management rates.
Group B: Financial Business Systems, Shared Financial Services and Publishing and Distribution rates.
All customer agencies, not just agencies with customer board representatives, are encouraged to participate in the 2015-17 rate-setting work that is currently underway.
Guests are welcome at any subgroup meeting where representatives analyze rates and prepare recommendations to the EGS CUB. If you are interested in attending an upcoming subgroup meeting, contact Dagny George (NOTE: Rate-setting work for the Risk Management program started on October 8th, and will begin on October 24th for Publishing and Distribution).
Attend the November or December CUB meetings to hear subgroup recommendations about rates and share your opinions with the CUB. The November CUB meeting will include review and approval of subgroup recommendations for significant changes to existing rate methodologies for Procurement Services, including new rates for agency specific contract work and for ORPIN vendors, and new methodologies for the allocation of ORPIN support costs to state agency users. It is expected that the review and approval of Risk Management and Publishing and Distribution rates will occur at the December CUB meeting.
Service Level Agreements
After eight months of work, the EGS CUB in September unanimously approved the final Service Level Agreement document for Publishing and Distribution (P&D). This SLA describes P&D's services, and identifies metrics and service level performance targets, established jointly between DAS and its customers, to track program performance in the service delivery areas that matter most to customers.
P&D will publish quarterly performance reports comparing actual performance data against the performance targets agreed upon for each metric. Quarterly reports will include other information such as a description of any performance complaints received in the previous quarter. The first quarterly performance report is scheduled to be published in December 2013.