Rate-setting activity started this past summer. Rate-setting activity started this past summer. A team comprised of EHRS CUB members and DAS staff was charged with reviewing current methodologies and providing recommendations for 2015-17 rates for all of EHRS services.
All customer agencies, not just agencies with customer board representatives, are encouraged to participate in the 2015-17 rate-setting work underway.
EHRS Service Level Agreement
After eight months of work, the CUB in September approved the final Service Level Agreement document for the Enterprise Human Resource Services Division. The SLA includes a service catalog describing each of the services offered by EHRS. It also includes metrics and service level expectations, established jointly between DAS EHRS and customer representatives, to track program performance in the service delivery areas that matter most to customers.
EHRS will publish quarterly performance reports comparing actual performance data against the performance targets agreed upon for each metric. Quarterly reports will include other information such as a description of any performance complaints received in the previous quarter. The first quarterly performance report is scheduled to be published in December 2013.