Rate-setting activity started this past summer, when the ETS CUB undertook the charge of reviewing current methodologies and providing recommendations for 2015-17 rates for all of ETS programs and services.
All customer agencies, not just agencies with customer board representatives, are encouraged to participate in the 2015-17 rate-setting work underway.
- Guests are welcome at any rate development meeting where ETS CUB representatives analyze existing rates and prepare recommendations for 2015-17 rates. The next rate analysis meeting will take place on November 22. If you are interested in attending this or any other rate meeting, contact Makenzie Dyer.
- Access ETS rate-setting meeting minutes, draft rate-analysis files and other materials at the following link: http://www.oregon.gov/DAS/CUB/Pages/ets/ratedev.aspx.
- Attend the December CUB meeting to hear recommendations and share your opinions about rates with the ETS CUB. The December CUB meeting will include review and approval of CUB recommendations for ETS Policy Option Packages (POPs) for 2015-17.
ETS Service Level Agreement
After eight months of work, the CUB in September approved the final Service Level Agreement document for the Enterprise Technology Services Division. The SLA includes a service catalog describing each of the services offered by ETS. It also includes metrics and service level expectations, established jointly between DAS ETS and customer representatives, to track program performance in the service delivery areas that matter most to customers.
ETS will publish quarterly performance reports comparing actual performance data against the performance targets agreed upon for each metric. Quarterly reports will include other information such as a description of any performance complaints received in the previous quarter. The first quarterly performance report is scheduled to be published in December 2013.