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CUB Meeting Materials | Enterprise Technology Services

 

 MEETING DATE
  
 
 

​ MATERIALS

  
​11-26-2014

Agenda

October Minutes Draft

Analysis of 2014 Q3 CUB Satisfaction Survey Results

ETS CUB Charter

ETS CUB Charter Redlined Version

​10-22-2014

Agenda

Minutes

Voice Long Term Contract Transition- Proposed Responsibilities

ETS Summary Expense Report

ETS CUB Charter

​09-24-2014

Agenda

Minutes

2014Q2 ETS SLA Service Availability by Quarter

2014Q2 ETS SLA Severity 1 Incidents

2014Q2 ETS_SLA_Quarterly Performance Report

Swat Team Kickoff Presentation

Technology Serivces Review Work Group Kickoff Presentation

​08-27-2014

Agenda

Minutes

DAS Rate Development Survey 2014

DBS Rate Development Survey

ETS Mid-biennium Rate Adjustment Recommendations Billing Communication

ETS Mid-biennium Rate Adjustment Customer Impact

Rate Development

​07-23-2014

Agenda

Minutes

2014Q1 ETS SLA Quarterly Performance Report

2014Q1 ETS SLA Service Availability by Month

2014Q1 ETS SLA Severity 1 Incidents

Telephone Replacement Project - Executive Summary Final

Telephone Replacement Project - Status Report Final

​06-25-2014

Agenda

Minutes

POPs for CUBS v2

ETS POP's - Narratives and Fiscal Statements

Mid-Biennium Rate Recommendations

​05-28-2014

Agenda

Minutes

OSP_ETS_Exclusion Denial Memo

DHS NetScaler Service_Exclusion_Request_Analysis

​ 04-23-2014

Agenda

Minutes

DHS-OHA Proofpoint - NetScaler Exception Request

DHS NetScaler Service Exclusion Request Analysis

​ 04-02-2014

Agenda

Minutes

OSP Data Warehouse Exclusion March 2014

OSP Data Warehouse ETS Analysis

ETS SEV 1 Incidents

ETS SLA Availability by Service

ETS SLA Quarterly Performance Report

Assessment Scenario Comparison by Blended Budget

​ 03-27-2014

​Assessment Scenarios Comparison Budget

Asseessment Scenarios Comparison

​ 02-26-2014

​Agenda

Minutes

ETS Mid-Biennium Rate Adjustment Options

ETS Billings Monthly Report (January Final)

ETS Billings Monthly Report (January Final - Graph)

​ 01-22-2014

​Agenda

Minutes

ETS Severity 1 Incidents

ETS SLA Quarterly Performance Report (July-Sept 2013)

ETS Service Availability (13 month report)

​ 12-18-2013

Agenda

Minutes

ETS Equipment Replacement Proposal - Draft

ETS SLA Performance Report (July-Sept 2013)

ETS SLA Performance Report Comments (July-Sept 2013)

July-September Down Time - Pareto Analysis

​ 11-27-2013

​CANCELLED

​ 10-23-2013

​Agenda

Minutes

ETS Rate Development - Timeline

ETS Billing Sept 2013 Actuals vs Projections - Draft

POPs Conceptual Overview - photo

​ 09-25-2013

​Agenda

Minutes

ETS Service Level Agreement

SLA Q&A

Guiding Principles of Rate Setting

​ 08-28-2013

​Agenda

Minutes

ETS SLA Template - FINAL

ETS Rate Development Update

ETS Customer Rate Forum 2013/15

​ 07-24-2013

Agenda

Minutes

ETS Rate Model

Oregon SDC FullCost Opinion

 06-26-2013​

Agenda

Minutes

Principles of Rate Setting

 05-22-2013​

Agenda

Minutes

ETS Catalog - DRAFT

 04-24-2013​

Agenda

Minutes

Complaint Resolution Process - DRAFT

Rate Development Process

Rate Setting Timeline

 03-27-2013​

 

Agenda

Minutes

TAB Special Meeting Overview

Rate Setting timeline

 03-01-2013​

ETS CUB Communication to Customers:

ETS CUB Letter 

Services by Customer

Most at Risk Phone Systems

​ 02-27-2013

Agenda

Minutes

TAB Charter_DRAFT

ETS Communication Plan-DRAFT

ETS CUB Decision Making Principles

Service Agreement Template v4

SLA Template v8

ETS Reduction Exercise

ETS Budget discussion

 01-23-2013​

Agenda

Minutes 

Charter_TAB_20130123_Draft

Critical Agency Equipment Needs Exec Summary

ETS Communication Plan-DRAFT

ETS CUB_List of Decision Making Principles

ETS Telephony Plan 2013-16

SLA 1- Draft SLA Index-Table of Contents v5

SLA 2a- Service Catalog Template Sheet -Table v4

SLA 3- Common Content - Draft v6

SLA 4- SLA Template v7

SLA 5- Service Agreement Template v4

SLA 6- Guidelines for the development of SLEs v3

 

 12-26-2012​

​CANCELLED - NO MEETING HELD

 

​ 11-28-2012

Agenda 

Minutes

CUB Communication Strategy

SDC Advisory Board Charter

Technology Advisories Model DRAFT

 

​ 10-24-2012

Agenda

Minutes

ETS POP 108

Growth Cost per Unit

Network Services Workgroup Charter

Rate Comparison Examples

SDC Advisory Board Charter

Technology Advisories Model DRAFT

SLA Development

 

​ 09-26-2012

Agenda

Minutes​

Cross-Agency IT Meetings

ETS CUB Presentation

ETS Services by Customer

SDC Governance Model

SDC-Egov Governance Meetings

 

​ 08-22-2012

Agenda

ETS Executive Summary