What are Customer Utility Boards?
Each CUB acts as a governing board for services provided by a DAS Service Enterprise which have been designated as "utility" services. Utility services were identified by a large group of DAS leaders, customers and stakeholders, who slotted all of DAS' services into common categories during the planning phase of the entrepreneurial management implementation. In its capacity as a governing board, the CUB will ensure that utility services provide effective and efficient quality service that benefits customer agencies and the citizens they serve.
How are the Customer Utility Boards formed?
CUBs are comprised of representatives from large, medium and small state agencies. Where possible, CUBs also have a representative from the legislative and judicial branches of state government, as well as a local government representative.
As it relates to CUB membership, what measure is used to determine agency size?
The criterion used for determining the size of state agencies is the aggregate "spend" by each agency on the services delivered by all programs in a specific DAS Service Enterprise. Example: Spend on services provided by facilities, fleet, parking and surplus property programs would be totaled because those programs comprise the asset management Service Enterprise.
What are the key responsibilities assigned to CUBs?
Approval of Service Level Agreements (SLAs) and approval of rate methodologies and resulting rates are two of the main responsibilities assigned to CUBs.
As a non-CUB member agency, what is my role and how can I be part of decision making?It is the responsibility of CUB members to represent other agencies of similar size, and customers in general. Customer agencies that are not members of a CUB are welcome to attend CUB meetings, where they can participate in CUB deliberations. They can also participate by sending questions, comments and concerns to CUB officials (chair, vice-chair) or other CUB members for discussion at CUB meetings. All DAS customers can learn about CUB activity by checking the CUB website or by subscribing to email notifications about CUB activity at https://public.govdelivery.com/accounts/ORDas/subscriber/new.