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Facilities Help Desk Services for Tenants
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The O & M Administrative Office Staff provides assistance to our customers who are building tenants, agency employees, the public, and others. The O & M staff responds to customer needs and requests which include: urgent incident and emergency services through radio dispatch, e-mail, phone, and in person.
The unit not only responds to tenant requests and completes routine internal work processes, but acts as a liaison to communicate information about Capitol Mall event activities through memos or project reports to the Facilities Coordinators and Building Contacts. The memos or project reports alert the building tenants of activities, street closures, and parking instructions that could impact them during a Capitol Mall event.
In addition, the O & M staff issues Incident Reports and Project Alerts to keep building tenants aware of "urgent/or unscheduled" happenings, repair timelines, and its’ possible impact on the tenants and their building.
If you have a facilities work order, please E-mail the Help Desk at Facilities.helpdesk@das.state.or.us
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