| ITSM Implementation Academy - Prework Session Agenda |
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Date:
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Friday, June 15, 2007
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Time:
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1:00 p.m. – 4:00 p.m.
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Location:
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DHS Cherry Ave Training Center, 3414 Cherry Ave, Suite 150 (Fort Rock Room)
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Facilitator:
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Melody Riley, Pilot Project Lead
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Participants:
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Help Desk/Service Desk Representatives
IT Asset Coordinators
IT Procurement Staff
Pilot Remedy Application Administrator
Pilot Project Manager
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Special Guests:
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None
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Agenda
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Topic
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Presenter
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Length
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Outcome
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1
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Welcome
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M. Riley
Group
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15 minutes
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2
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Review Pilot Project
- Purpose & Background
- Working Principles
- Charter
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M. Riley
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30 minutes
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Gain common understanding of the pilot, working principles, and desired outcomes of the pilot.
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3
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Review ITSM Academy Outcomes
- ITIL Processes
- MoSCoW Requirements
- IT Asset Management Policy
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M. Riley
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35 minutes
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Gain common understanding of the current academy outcomes.
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4
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Review Requirement Analysis Session Objectives & Participants Required
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J. Foster
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20 minutes
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5
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Review Homework Assignment for Requirement Sessions
- Agency Organizational Info
- Agency Location Information
- Additional Agency Asset Fields
- Agency IT Support Structure
- Service categorization (Incident, Problem, Change, Tasking)
- Agency People Info (support staff, vendors, customers)
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M. Riley
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70 minutes
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Provide agencies with pre-session work that would be required to complete by the start of the Requirements sessions.
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6
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Review Remedy Software Licensing and Next Steps for Purchase
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G. Woock
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20 minutes
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