IT Service Management Schedule & Syllabus

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IT Service Management

Department

Schedule & Syllabus

Schedule: Sessions are every Monday from 8:30 am - 12:00 noon.

Location: Publishing and Distribution
                 Large Conference Room
                 550 Airport Road
                 Salem, OR 97301

Parking:    You may park in the P&D parking lot at no charge.

Session	Description of Topic	Date	Time
1	Academy Pre-session - ITSM Overview	03/06/06	8:30am-12:00 noon
2	Beginning the IT Service Management Transformation	03/13/06	8:30am-12:00 noon
3	Overview of ITIL and Service Support Management	03/20/06	8:30am-12:00 noon
4	Review of Remedy Out-of-the-Box	03/27/06	8:30am-12:00 noon
5	ITSM Processes Part 1-Identifying, defining, approving	04/03/06	8:30am-12:00 noon
6	ITSM Processes Part 2-Identifying, defining, approving	04/10/06	8:30am-12:00 noon
*************************ACADEMY BREAK FOR RFP*************************
7	Reporting Requirements and CMDB	06/05/06	8:30am-12:00 noon
*************************ACADEMY BREAK FOR RFP*************************
Prework	Prework Session Agenda	06/15/07	1:00 pm-4:00 pm
8	Requirements of Asset Management	08/20/07	8:30am-4:00 pm
9	Configuring Asset Management	TBD	8:30am-12:00 noon
10	Requirements of Help Desk Module	TBD	8:30am-12:00 noon
11	Configuring Help Desk Module	TBD	8:30am-12:00 noon
12	Requirements of Change Management Module	TBD	8:30am-12:00 noon
13	Configuring Change Management Module	TBD	8:30am-12:00 noon
14	Using Auto-Discovery and Completing the CMDB	TBD	8:30am-12:00 noon
15	Putting it all Together and Final Roll-out	TBD	8:30am-12:00 noon
	Project Close and Review of Lessons Learned	TBD	8:30am-12:00 noon

Page updated: March 24, 2008

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