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Archive Mail Manager Review
Here are a few key points regarding Archive Mail Manager.  If you have questions or want to suggest something be added to this page please email Suzanne Hein.
 
 
 
 
SORTING
When you sort your email, either by date, to, from, etc.  It only sorts that page you are on.  Not the entire mailbox. 
 
DATE RANGE 
You MUST use the clear button after searching on a date range.  It will retain the date information from last search if you do not clear the data.
 
VIEW
When you log into Archive Mail Manager and you see blank white screen after clicking on your name, you may need to adjust your Outlook folder left column size.  If the column is too wide it will push the Archive Data down so you can’t see it.  This is a user’s screen resolution setting that causes this problem.
 
LOGGING IN
The very first time you click on the “My Archive” folder you will be asked to log in.  You must use your usual computer login ID and password with this format “AD\loginname”. If the software continues to request your username and password after you have logged in once, you need to add the website to your “trusted sites” in Internet Explorer.  Here are instructions how.
 
WILDCARD
Use must use the wildcard “asterisk” in the “TO/FROM” tab. 
 
PEOPLE SEARCH
The people search function is not a global address book.  It is a database of all email addresses that have been emailed to or emailed from DAS staff. You do not need to use the asterisk in the people search function.
 
CC/BC
When searching for mail in “To/From”, it will also pull up mail that was cc’d.  It will only pull up mail that YOU blind Copied.  It will not pull up mail that was blind copied when sent to you.
 
TIME DELAY
There is a time delay of when your incoming and outgoing email will hit Archive Mail Manager. It is anywhere between 4 hours to almost a day depending on server traffic.
 
DELETE
Once mail is archived in Archive Mail Manager you will not have the capability and we do not have the authority to delete it.  It will stay indefinitely until the IT Governance Council sets the Electronic Archive Mail retention dates.