The Task Force on Transportation and Customer Service Efficiency was established by HB 4047 (2014). Its directive was to:
Study the efficiency of customer services provided by Department of Transportation field offices that provide driver and motor vehicle services and make recommendations to the Director of Transportation on changes and improvements to existing customer service delivery methods;
When the task force was studying the current systems and developing recommendations for change and improvement, the task force was required to:
(a) Examine the types and frequencies of customer service needs and interactions at the Department of Transportation field offices that provide driver and motor vehicle services;
(b) Study the Department of Transportation field offices that provide driver and motor vehicle services using a sample group; and
(c) Propose benchmarks to effectively measure success in achieving desired customer service delivery outcomes.
The task force submitted a report, including recommendations for legislation, to the Legislative Assembly on October 31, 2014. The task force also submitted additional recommendations for customer service improvements to the Director of Transportation. Copies of the report are available below.
Contact for More Information: Nathan Rix, 503-373-1109
Strategic Initiatives Project Manager
Strategic Initiatives Project Coordinator