Task Force on Transportation and Customer Service Efficiency
The Task Force on Transportation and Customer Service Efficiency was established by HB 4047 (2014). Its directive is to:
Study the efficiency of customer services provided by Department of Transportation field offices that provide driver and motor vehicle services and make recommendations to the Director of Transportation on changes and improvements to existing customer service delivery methods;
When the task force is studying the current systems and developing recommendations for change and improvement, the task force must:
(a) Examine the types and frequencies of customer service needs and interactions at the Department of Transportation field offices that provide driver and motor vehicle services;
(b) Study the Department of Transportation field offices that provide driver and motor vehicle services using a sample group; and
(c) Propose benchmarks to effectively measure success in achieving desired customer service delivery outcomes.
The task force must submit a report, and may include recommendations for legislation, to an interim committee of the Legislative Assembly related to transportation no later than November 1, 2014.
Contact for More Information: Nathan Rix, 503-373-1109
Strategic Initiatives Project Manager
Strategic Initiatives Project Coordinator
Task Force Membership
The task force consists of 11 members.
- The Senate President appoints three members, one of which shall be a member of the Senate, one who is a resident of Oregon and who, in the past 12 months, has been a customer of a DMV field office and one who is the owner, or designee, of a business in the freight trucking industry in Marion County;
- The Speaker of the House appoints four members, two from among members of the House of Representatives, one who is a resident of Oregon and who, in the past 12 months, has been a customer of a DMV field office and one who is the owner, or designee, of a business in the vehicle sales industry in Oregon;
- The Director of the Oregon Department of Administrative Services appoints one member from the Department;
- The Director of Transportation appoints one member who is a represented employee of a DMW field office;
- The administrator of the DMV field offices, or designee, shall serve as an ex officio member of the task force
- The Governor appoints one member who is a representative of a city or other local government in Oregon.
Task Force Members
Senator Chris Edwards
Catherine Webber, customer
David Jostad, May Trucking Company
Representative Chris Gorsek
Representative Kim Thatcher
Margaret Stephens, customer
Susan Thayer, Enterprise Rent-a-Car
Tim Hendrix, DAS
Nick Hopper, DMV
Tom McClellan, DMV Administrator
Judith Gray, City of Tigard
Task Force Meetings
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