| Application Hosting-Archival, Retrieval |
|
|
|
 |
| Description |
|
Archival is keeping records for regulatory or historical needs. Either the original media can be archived, or if that is not practical, a copy can be made for archival purposes. Backup copies made by the SDC as part of backup/restore or disaster recovery are not to be used for archival purposes.
Typically, archived media or copies need to be sent off-site for long-term storage in a climate controlled facility. Retrieval is the process of bringing that media back to the SDC on the customer’s behalf.
State agency records retention schedules set both minimum and maximum periods. This requires that records be appropriately disposed of (e.g., destroyed, transferred to the State Archives, etc.) when the retention period has been met.
|
|
|
| SDC Responsibilities |
|
- Acquire and manage licenses and license compliance for products that create copies for archival purposes
- Install on SDC-managed hardware platform, configure and test for system-level functionality
- Maintain current product release levels[1]
- Execute and monitor jobs to create archival copies based on customer requirements
- Manage physical media used for archival, including definition of media rotation requirements, labeling procedures, tape-handling procedures, off-site storage rotation, and media destruction
- Define and execute processes to assure archival copies are occurring as scheduled, including monitoring success of execution and verifying archival media integrity
- Send archival media to customer or appropriate vaulting location
- Retrieve archival media from vaulting location upon customer request or at end of vaulting retention period
- Provide notification to customer when retrieval completes
- Assist Customer with building and scheduling archival jobs
- Monitor, troubleshoot, and tune archival/retrieval functions for optimum performance and availability
- Consult with vendor technical support staff to escalate issues that cannot be resolved internally
- Notify customers of requested customer and SDC upgrades to archival products
- Patch and upgrade archival products
- Manage all hardware required for archival processes. This includes disk buffers, tape library, virtual tape system, and other associated systems
- Provide contract for off-site storage for archival purposes
[1] SDC policy on supported software versions will be developed at a later time
|
|
|
| Customer Responsibilities |
|
- Determine retention and archival requirements for customer data and applications residing on SDC-managed hardware
- Build and request scheduling of jobs to archive data
- Determine off-site storage requirements for customer archival data
- Provide estimates of data archival volume and expected growth
- Perform impact analysis of proposed changes to backup/restore functions on customer applications and end-user commitments
- Coordinate schedules of upgrades and product releases so that important customer activities (e.g., application rollouts, application upgrades, training sessions or live service) are not affected by the changes
- Provide application support staff to work with SDC as needed to ensure data integrity and appropriate application functionality upon completion of Restore
- Provide the SDC with disaster recovery plans that include application and data needing to be recovered in the event of a catastrophic disaster
|
|
|
| Who to Call |
|
Your account manager can help answer any questions you have about this service, contact the SDC Service Desk at (503) 373-1000 or e-mail SDC Service Desk.
What to ask for:
- Data set or file restore
- Server imaging
- Backup and restore services
|
|
|
| Other |
|
Service Levels:
Service levels to be provided in later revisions of this document.
Special Change Management Procedures:
None
Related Policies:
OAR – 166-030 – Records Management Procedure
OAR – 166-300 – State Agency General Records Retention Schedules
Revision History:
Draft - June 18, 2007
|
|
|
|
