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| Description |
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Applications Hosting - Custom Developed Code
Software developed by or for a customer that does not require a license. These are typically products that serve the customer’s mission or business functions. Application code could be produced by customer staff, on-site contractors, or a contracted vendor. Some examples of products in this category are: State Financial Management Application (SFMA), Legislative Information Notification Update System (LINUS), and VEHICLE (licensing software used by DMV).
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| SDC Responsibilities |
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- Acquire licensed software products (e.g. Operating System, DBMS, etc.) required by the custom developed code and manage licenses and license compliance
- Install on SDC-managed hardware platform with a basic configuration and test for basic operation (i.e., startup, shutdown, exercise toolbars and major commands) if products require special authorization(e.g., SYSADMIN, ROOT Level, products go in authorized libraries), or access to hardware located in the SDC in order to do so
- Maintain current licensed software product release levels[1]
- Notify customers of requested customer and SDC upgrades
- Patch and upgrade products if products require special authorization (e.g., SYSADMIN, ROOT Level, products go in authorized libraries) to do so
- Maintain master software library including original media
- If requested, monitor application status with customer/SDC developed scripts
[1] SDC policy on supported software versions will be developed at a later time
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| Customer Responsibilities |
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- Migrate application code into production
- Develop, code, test, and debug applications, programs and screens
- Define and implement security requirements within the customer custom-coded applications, including setting up and managing user access to these programs and applications
- Migrate application code between non-production environments (i.e., development, test, training)
- Monitor application package-level performance
- Provide estimates of resource utilization and expected growth (i.e., CPU, RAM, disk space, and network bandwidth), in terms of expected user hits per day, and average amount of data transferred per hit
- Define data security, storage, and backup and reorganization requirements associated with the use of customer custom-coded applications
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| Who to Call |
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Your account manager can help answer any questions you have about this service, contact the SDC Service Desk at (503) 373-1000 or e-mail SDC Service Desk.
What to ask for:
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Application Hosting for Custom Developed Applications
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| Other |
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Service Levels:
Service levels to be provided in later revisions of this document.
Special Change Management Procedures:
None
Related Policies:
None
Revision History:
Draft - June 18, 2007
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