1. Acquire 3^rd party DR vendor who will provide recovery services for customer identified applications, data and dependencies
2. Provide a designated DR Coordinator who will:
   • Facilitate the pricing of the computing and network services components of the customer’s disaster recovery plan
   • Prepare, execute, and manage the DR contract for the designated recovery services individualized for each customer
   • Coordinate SDC support of customers in preparing for disaster recovery test events
   • Serve as liaisons for the customer during the disaster recovery tests (by assisting the customer in resolving errors in jobs, reporting communications problems to the customer’s disaster recovery teams, and answering disaster recovery testing questions in general)
   • Confirm with the contracted vendor that their computing and data communications configurations will meet the customer’s DR requirements, and that they will be ready for the test
   • Formulate a test schedule, work with each agency to set the objectives for the test and establish action items for the SDC, customer team, and vendor in preparation for the test
   • Analyze, report and disseminate information to the customer regarding the test results
   • Coordinate the delivery of backup tapes and tape lists to the vendor per the back-up schedule outlined by the customer
   • Assist the customer application owners/participants with test preparations, on-call support during the duration of the test, resolving reported problems, and serving as the liaison between the customer team, vendor and the SDC Team
   • Record all problem reports, general test notes and reports report describing results achieved for each completed test
3. In the event of a disaster, SDC will:
   • Assess the damage to the Data Center
   • Make the decision to formally declare a disaster at the SDC;
   • Notify the DR vendor, designated key customer contacts, and the critical application sponsors of the disaster declaration;
   • Work with the DR vendor staff to restore the designated operating systems and applications at the alternate site and establish the communications link to the site in preparation for operating at the site for the duration of the emergency
   • Conduct preparations to resume normal operations at the Data Center

1. Assign a Disaster Recovery Coordinator to oversee the customer’s Disaster Recovery Plan. The Disaster Recovery Coordinator is responsible to
   
   • Survey customer program managers periodically to determine which applications require disaster recovery services and resources
     
   • Ensure change management process identifies customer and SDC changes impacting Disaster Recovery Plans are communicated to customers for updates to the DR Plans
     
   • Determine how often, organize, and request regularly-scheduled periodic test of the disaster recovery procedures
     
   • Maintain and update the customer’s Disaster Recovery Plan based on changes in customer requirements, critical application, data requirements and in response to events such as office moves, telephone number changes, and changes in personnel and duties
     
   • Orchestrate the execution of the customer’s Disaster Recovery Plan when a disaster has been declared
     
2. Provide the data elements necessary to restore critical business applications; maintain information as necessary. Configure the DR plan in consultation with SDC technicians
   
3. Define and implement security requirements within the DR plan including setting up and managing user access to this product
   
4. Perform impact analysis of proposed changes to DR plan on customer’s applications and end-user commitments
   
5. Test new functionality in upgraded DR plan
   
6. Coordinate schedules of upgrades and product releases so that important customer activities (e.g., application rollouts, application upgrades, training sessions or live service) are not affected by the changes
   
7. Define data security, storage, and backup requirements associated with the use of this product
   

• Disaster Recovery Services

Service levels to be provided in later revisions of this document.
 

Change Management processes to be provided in later revisions of this document.
 

None

Draft - June 18, 2007