| File Transfer Services - FTP/SFTP |
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| Description |
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File Transfer Protocol (FTP) is a language used to facilitate sharing files by transferring them from one computer to another. To a Web Browser, FTP is a server that holds files for upload and download. On the IBM mainframe, FTP refers to transferring files between a mainframe TSO session or batch job and another mainframe host.
SFTP stands for Secure File Transfer Protocol. As the name implies, this form of FTP has built-in security features.
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| SDC Responsibilities |
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- Acquire product and manage licenses and license compliance
- Install and configure FTP software on SDC-managed hardware platform and test functionality
- Maintain current FTP software release levels[1]
- Define and manage any log and archive files associated with product
- Monitor, troubleshoot, and tune environments for optimum performance and availability
- Manage administrator privileges and administrator access
- Consult with vendor technical support staff to escalate issues that cannot be resolved internally
- Notify customers of requested customer and SDC upgrades and changes
- Patch and upgrade products
[1] SDC policy on supported software versions will be developed at a later time
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| Customer Responsibilities |
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- Determine which workstation client will be used and determine which users will have access to the products selected
- Configure the product for customer use in consultation with SDC technicians (note: configuration tasks requiring broad systems authorizations (e.g., global sysadmin, SYSTEM) will be performed by the SDC)
- Install, configure, and test any workstation software associated with FTP
- Define and implement security requirements within the applications that use these products including setting up and managing user access to these products and applications running under these products
- Provide instruction and answer end-users’ questions on how to use the FTP protocols
- Prepare/use data modules transferred using FTP
- Perform impact analysis of proposed changes on the customer’s applications and end-user commitments
- Test requested capabilities prior to general release to customer’s end-users
- Coordinate schedules of upgrades and product releases so that important customer activities (e.g., application rollouts, application upgrades, training sessions or live service) are not affected by the changes
- Provide estimates of resource utilization and expected growth (i.e., CPU, RAM, disk space, and network bandwidth), in terms of expected user hits per day, and average amount of data transferred per hit
- Define data security, storage, and backup and reorganization requirements associated with the use of this product
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| Who to Call |
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Your account manager can help answer any questions you have about this service, contact the SDC Service Desk at (503) 373-1000 or e-mail SDC Service Desk.
What to ask for:
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Mainframe FTP or file transfer
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Unix FTP or file transfer
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I-series (AS400) FTP or file transfer
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Web FTP or file transfer
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| Other |
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Service Levels:
Service levels to be provided in later revisions of this document.
Special Change Management Procedures:
None
Related Policies:
None
Revision History:
Draft - June 18, 2007
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