| Network Support Services - DHCP or DNS |
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| Description |
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Network Support services provide the SDC customer with the ability to setup their network domains in a secure, manageable, and reliable manner between systems, locations, and users.
Dynamic Host Configuration Protocol (DHCP) provides the automated assignment of Internet Protocol (IP) addresses in a customer’s network domain. Using this feature simplifies management of IP addresses when workstations and other addressed devices are moved within the customer’s organization.
Domain Name Service (DNS) translates readable text host names into numeric IP addresses. Without this service, network locations must be entered as their numeric address, which is very hard to remember.
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| SDC Responsibilities |
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- Acquire products and manage licenses and license compliance
- Maintain current product release levels[1]
- Install and configure on SDC-managed hardware platform
- Manage external and SDC-responsible IP subnet DNS
- Allocate agency networks (i.e., IP addresses)
- Manage any associated administrator privileges and administrator access
- Define and manage any associated log and archive files
- Monitor, troubleshoot, and tune environments for optimum performance and availability
- Consult with vendor technical support staff to escalate issues that cannot be resolved internally
- Notify customer of requested customer and SDC upgrades and changes
- Patch and upgrade products
[1] SDC policy on supported software versions will be developed at a later time
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| Customer Responsibilities |
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- Manage local (e.g., workstation LAN subnet) DNS/DHCP changes and IP addresses within SDC allocated networks
- Arrange for SDC technicians or vendor/contractor to have physical access to SDC-managed network equipment
- Provide estimates of resource utilization and expected growth (i.e., network bandwidth), in terms of expected user hits per day, and average amount of data transferred per hit
- Perform impact analysis of proposed changes to DHCP and DNS products on customer’s applications and end-user commitments
- Coordinate schedules of upgrades and product releases so that important customer activities (e.g., application rollouts, application upgrades, training sessions or live service) are not affected by the changes
- Define and implement security requirements within the applications that use these products including setting up and managing user access to these products and applications running under these products
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| Who to Call |
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Your account manager can help answer any questions you have about this service, contact the SDC Service Desk at (503) 373-1000 or e-mail SDC Service Desk.
What to ask for:
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DHCP or DNS requests
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Network performance enhancements
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| Other |
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Service Levels:
Service levels to be provided in later revisions of this document.
Special Change Management Procedures:
None
Related Policies:
None
Revision History:
Draft - June 18, 2007
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