1. Acquire job scheduling product(s) and manage licenses and license compliance
2. Install on SDC-managed hardware platform, configure and test for system-level functionality
3. Maintain current job scheduling product release levels[1]
4. Manage administrator privileges and administrator access to scheduling products
5. Define and manage any associated log and archive files
6. Set up job execution schedules for production and ad-hoc jobs based on the customer’s requirements and instructions
7. Set up job execution parameters according to run books and job instructions
8. Monitor execution of scheduled jobs, providing resources (i.e., tapes, operator response) as needed and make sure jobs are falling within scheduled parameters
9. Perform end-of-job actions as defined by customer run books and job instructions. (e.g., report failures to on-call application analyst; execute recovery/rollback; route print to print plant)
10. Terminate/cancel jobs per requests or pre-defined procedures
11. Migrate objects created with this product into production
12. Monitor, troubleshoot, and tune environments for optimum performance and availability
13. Consult with vendor technical support staff to escalate issues that cannot be resolved internally
14. Notify customers of requested customer and SDC upgrades and changes to job scheduling products
15. Patch and upgrade job scheduling products
16. Facilitate discussion of scheduling conflicts between customers

1. Identify job dependencies, scheduling requirements, and execution parameters
2. Develop, code, test, and debug applications and programs
3. Define and implement security requirements associated with batch jobs
4. Develop batch job instructions appropriate to the execution platform
5. Prepare job run instructions including any required operator responses and end-of-job actions for both successful and unsuccessful job completion
6. Notify SDC of new or changed instructions
7. Monitor batch job performance and verify results of jobs
8. Perform impact analysis of proposed changes on the customer’s applications and end-user commitments
9. Coordinate schedules of upgrades and product releases of job scheduling products so that important customer activities (e.g., application rollouts, application upgrades, training sessions or live service) are not affected by the changes

• Production Control
  
• Production Scheduling Support
  
  

Service levels to be provided in later revisions of this document.
 

None

None
 

Draft - June 18, 2007