| Security Services - SSL Certificates |
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| Description |
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The use of Secure Sockets Layer (SSL) provides greater security for customer data by encrypting data between a web server and a web client. SSL relies on trusted certification authorities to establish that a domain name has been registered to and is managed by the organizational entity that is offering an encrypted web connection. SSL certificates are issued with a specific expiration data and require renewal prior to expiration. Without a valid SSL Certificate, the end user will be prompted with a security warning regarding the SSL encrypted website.
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| SDC Responsibilities |
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- Coordinate the acquisition of SSL Certificates and manage licenses and license compliance
- Install SSL certificates
- Define and manage any associated log and archive files
- Monitor, troubleshoot, and tune environments for optimum performance and availability
- Consult with vendor technical support staff to escalate issues that cannot be resolved internally
- Notify customers of requested customer and SDC upgrades and changes
- Patch and upgrade products
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| Customer Responsibilities |
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- Determine business need and request that SSL be implemented for a specific web site.
- Perform impact analysis of proposed changes on the customer’s applications and end-user commitments
- Test requested capabilities prior to general release to end users
- Coordinate schedules of upgrades and product releases so that important customer activities (e.g., application rollouts, application upgrades, training sessions or live service) are not affected by the changes
- Provide estimates of resource utilization and expected growth (i.e., CPU, RAM, disk space, and network bandwidth), in terms of expected user hits per day, and average amount of data transferred per hit
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| Who to Call |
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Your account manager can help answer any questions you have about this service, contact the SDC Service Desk at (503) 373-1000 or e-mail SDC Service Desk.
What to ask for:
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| Other |
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Service Levels:
Service levels to be provided in later revisions of this document.
Special Change Management Procedures:
None
Related Policies:
Revision History:
Draft - June 18, 2007
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