| Site to Site Virtual Private Network |
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| Description |
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Site to Site Virtual Private Network (VPN)
A Site to Site VPN allows the use of a secured "virtual" connection across an untrusted network. When a site to site VPN is deployed, it encrypts traffic from one network device (such as a firewall or router) to another. Traffic on the local area network is not encrypted.
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| SDC Responsibilities |
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- Acquire product and manage licenses
- Install on SDC-managed hardware platform, configure and test for system-level functionality
- Maintain current product release levels[1]
- Receive, analyze, and implement customer requests for establishing site-to-site connections
- Define and manage any log and archive files associated with the product
- Monitor, troubleshoot, and tune environments for optimum performance and availability
- Consult with vendor technical support staff to escalate issues that cannot be resolved internally
- Notify customers of requested customer and SDC upgrades and changes
- Patch and upgrade products
[1] SDC policy on supported software versions will be developed at a later time
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| Customer Responsibilities |
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- Determine which locations require the use of site to site VPN based on the business need to encrypt data over network connections.
- Perform impact analysis of proposed changes on customer’s applications and customer commitments
- Test changes and new functionality prior to general release to end users
- Coordinate schedules of upgrades and product releases so that important customer activities (e.g., application rollouts, application upgrades, training sessions or live service) are not affected by the changes
- Provide estimates of resource utilization and expected growth in network bandwidth
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| Who to Call |
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Your account manager can help answer any questions you have about this service, contact the SDC Service Desk at (503) 373-1000 or e-mail SDC Service Desk.
What to ask for:
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| Other |
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Service Levels:
Service levels to be provided in later revisions of this document.
Special Change Management Procedures:
None
Related Policies:
None
Revision History:
Draft - June 18, 2007
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