| Transaction Servers - CICS and IMS/TM |
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| Description |
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CICS® (Customer Information Control System) and Information Management System/Transaction Management (IMS/TM) are transaction server software that run primarily on IBM mainframe systems under z/OS or z/VSE. They are designed for both online and batch activity.
CICS easily supports thousands of transactions per second, making it a mainstay of enterprise computing. CICS applications can be written in numerous programming languages, including COBOL, PL/I, C, C++, IBM Basic Assembly Language, REXX, and Java.
IMS is designed for critical on-line operational applications and data where support for high availability, performance, capacity and integrity, and low cost are key factors. IMS applications can be written in COBOL, PL/I, C, or Assembler.
SDC provides CICS and IMS support to SDC customers that have applications running on mainframe computers with CICS or IMS installed.
(See Appendix A for additional products and utilities in this category)
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| SDC Responsibilities |
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- Acquire transaction server products and manage licenses and license compliance
- Install on SDC-managed hardware platform, configure and test for system-level functionality
- Maintain current product release levels[1]
- Define, implement, and manage resource definitions including regions, transactions, files, programs, queues, and printer resources
- Define and manage log and archive files
- Migrate programs created for these products into production
- Monitor, troubleshoot, and tune all environments (e.g., development, test, production) for optimum performance and availability
- Consult with vendor technical support staff to escalate issues that cannot be resolved internally
- Notify customers of requested customer and SDC upgrades and changes
- Patch and upgrade products
- Install and manage application development, testing, and debugging tools that enhance the use of these products (see Appendix A for products in this category)
[1] SDC policy on supported software versions will be developed at a later time
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| Customer Responsibilities |
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- Configure application-level tunable parameters and settings
- Define and implement security requirements within the applications that use these products including setting up and managing user access to these products and applications running under these products
- Identify physical resources needed to support applications using these products (e.g., transactions, printers, programs, data bases)
- Develop, code, test, and debug applications, programs and screens
- Monitor application-level performance
- Provide estimates of network and system capacities required by the customer organization
- Provide impact analysis of proposed changes on customer’s applications and end-user commitments
- Upgrade application code to keep up with current system releases
- Test new and changed functions prior to release into production
- Coordinate change schedules so that important customer activities (e.g., application rollouts, application upgrades, training sessions or live service) are not affected by the changes
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| Who to Call |
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Your account manager can help answer any questions you have about this service, contact the SDC Service Desk at (503) 373-1000 or e-mail SDC Service Desk.
What to ask for:
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| Other |
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Service Levels:
Service levels to be provided in later revisions of this document.
Special Change Management Procedures:
None
Related Policies:
None
Revision History:
Draft - June 18, 2007
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