Armed with customer and employee feedback and the recommendations of HB 5002, the Department of Administrative Services in June 2011 began to implement Mass Ingenuity’s NOW Management System®.
The resulting Fundamentals Management Map, pictured below, represents DAS' strategic plan. Overarching the core processes in the map are DAS's mission, vision and organizational values, as well as outcome goals and guiding strategies. The "bottom line" of the map includes measurements, the yardsticks that process owners use on a quarterly basis to see if goals are achieved.
Click the image below for a large view of the Fundamentals Management Map.