| DAS Strategic Plan |
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| A New Management System |
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June 2011
Armed with customer and employee feedback and the recommendations of HB 5002, the Department of Administrative Services has begun implementing Mass Ingenuity’s NOW Management System®. Laying groundwork for the system required a long, hard look at DAS services over a five-month period to identify "value streams" of core processes and supporting sub-processes. Managing the Fiscal Environment is one example of a core process value stream; budgeting and accounting represent two of its sub-processes.
Overarching the core processes are DAS's mission, vision and organizational values, as well as outcome goals and guiding strategies. DAS laid these down first, a process that took about four months during spring 2010. All now make up DAS' Fundamentals Map, the "bottom lines" of which are measurements, the yardsticks that process owners will hold up to their processes on a quarterly basis to see if goals are achieved.
Click the image below for a large view of the Fundamentals Map.
The core process value streams in the Fundamentals Map are about working in the business, the daily work accomplished by each process and program. Another map, the Breakthrough Map, guides the agency as it works on its business. Breakthroughs are strategic initiatives that will enhance DAS' capabilities in one of the value streams or introduce a new capability.
For more information about DAS' progress implementing the new management system, visit the Wall-2-Wall transformation website.
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