​The Office of the Ombudsman for Injured Workers is the state office that serves as an independent advocate for injured workers by helping them understand their rights and responsibilities, investigating complaints, and acting to resolve those complaints. 

The ombudsman’s staff can give you straight answers, at no charge, about the following: 

  • Workers’ rights and responsibilities 
  • Insurer rights and responsibilities 
  • Time-loss benefits 
  • Medical benefits 
  • Claim closure 
  • Litigation process 
  • Claim Disposition Agreement (CDA) 
  • Disputed Claim Settlement (DCS) 

The ombudsman also provides educational and informational seminars to labor groups, employers, insurance companies, and others interested in workers’ issues. 

The ombudsman’s staff does not provide legal advice – they are not lawyers – and cannot represent you at Workers´ Compensation Board hearings. However, the staff members have years of experience dealing with workers´ compensation issues and claims, and they can help you get the answers and assistance you need.​​


The Ombudsman for Injured Workers is transferring to a new phone system on Aug. 23. If you are having trouble reaching the office by phone, email oiw.questions@oregon.gov.

Contact us:

800-927-1271 (toll-free)