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What we can do
The Office of the Ombudsman for Injured Workers is the state office that serves as an independent advocate for injured workers by helping them understand their rights and responsibilities, investigating complaints, and acting to resolve those complaints.
The ombudsman’s staff can give you straight answers, at no charge, about the following:
  • Workers’ rights and responsibilities
  • Insurer rights and responsibilities
  • Time-loss benefits
  • Medical benefits
  • Claim closure
  • Litigation process
  • Claim Disposition Agreement (CDA)
  • Disputed Claim Settlement (DCS)
The ombudsman also provides educational and informational seminars to labor groups, employers, insurance companies, and others interested in workers’ issues.
The ombudsman is not a lawyer, does not provide legal advice, and cannot represent injured workers at Workers’ Compensation Board hearings, but the office can help negotiate and resolve disputes between the parties involved.
If you need assistance with a question or concern regarding your workers’ compensation claim, please contact us.
Toll-free: (800) 927-1271
In Salem: (503) 378-3351
E-mail: oiw.questions@state.or.us