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About Us
What is an ombudsman?
An ombudsman is someone appointed to assist the public in dealing with complicated matters involving government agencies. An ombudsman provides information and help to make sure citizens are treated fairly.

Small businesses and startup businesses typically have more questions on how to buy workers' compensation insurance. Our office can provide help and advice on how to shop for workers' compensation insurance.
We also act as a "watchdog," intervening to ensure that small businesses receive fair treatment when their premiums are determined or audits are made. For example, in one case an insurance company representative gave an inappropriate cost quote to a small janitorial contractor for special coverage. The quote was so high the firm was unable to bid the job. Once contacted and apprised of the problem, we called the insurance company, explained the error, and arranged for the contractor to receive the needed coverage without additional charge.

About the Ombudsman
The Office of the Ombudsman for Small Business was created by the Oregon Legislature in 1990 as part of a major workers' compensation reform bill, specifically to provide information and assistance to small businesses regarding workers' compensation insurance and claims processing matters. The office, staffed by two individuals with many years of experience in Oregon workers' compensation, is open Monday thru Friday, 8 a.m. to 5 p.m.
If you have questions, please call the Small Business Ombudsmans' Office, 503-378-4209.