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Volunteer Information
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Article Content
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| Becoming A SHIBA Volunteer |
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SHIBA's success is built on a statewide network of trained volunteers. A good volunteer candidate:
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Enjoys helping others
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Is dependable, understanding, patient, and compassionate
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Has good communication skills
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Can protect client confidentiality
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Has no conflict of interest
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Wants to provide SHIBA services
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Has computer skills or is willing to learn
If this describes you, fill out our online volunteer application, download the pdf version, or call us at 1-800-722-4134 and ask for a SHIBA volunteer application.
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| Volunteer Information |
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Links
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| SHIBA Volunteer Training Program |
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Thank you for your interest in volunteering with SHIBA. SHIBA relies on trained volunteers throughout the state to help people with Medicare. The training process has three components: self study, internship, and in-person classes. SHIBA Field Officers teach classes on volunteering and Medicare to groups of volunteers in different parts of the state throughout the year.
We also train those who want to volunteer, but cannot attend classes. Experienced volunteers can use the materials below for their recertification process.
As a new volunteer you would want to start with the Core trainings, each year you will be asked to recertify. Recertification can be done by revisiting the Core training or taking the Intermediate trainings. There may be some additional options for recertification, check with your Field Officer or coordinator. Once you've been accepted as a SHIBA volunteer-in-training, your coordinator will send your email address to Dawn, who will send you an email with the logon information to our online training website. As you complete each module, you will receive a score indicating completion of that training module and with a score of 80% or higher you will be able to proceed to the next training module. When you have passed all the online training modules, your coordinator will be notified and will set up at least 10 hours of internship for you under the guidance of a certified volunteer. Once you've completed your internship, you will become a certified SHIBA volunteer, and will receive a certificate, name badge, and business cards. You will work directly under a SHIBA coordinator and will be required to assist clients and to attend two-hour bi-monthly (every other month) volunteer meetings.
Have fun learning, and thank you for your interest in SHIBA!
Core
Module 1 – Understanding Medicare.pdf
Module 3 – Medigap Policies.pdf
Module 9 – Medicare Prescription Drug Coverage.pdf
Module 10 – Medicare & Medicaid Fraud and Abuse Prevention.pdf
Module 11 – Medicare Advantage Plans.pdf
Intermediate
Module 5 – Coordination of Benefits.pdf
Module 7 – Medicare Preventive Services.pdf
Consumer Guide to Long-term Care Insurance in Oregon (Insurance Division Publication).pdf
Module 13 – Medicare and Other Programs for People with Disabilities
Advanced
Module 2 – Medicare Rights and Protections.pdf
Module 6 – People with ESRD.pdf
Module 12 – Medicaid.pdf
Miscellaneous
Module 4 – Current Topics.pdf
Questions about online training please direct to your coordinator, email or call Dawn Shaw at Dawn.Shaw@state.or.us 503-947-7302.
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