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| Our mission |
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To protect and serve Oregon's consumers and workers while supporting a positive business climate in the state.
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| What we do |
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DCBS is Oregon’s largest business regulatory and consumer protection agency. The department focuses on the following areas:
- Safe workplaces
- Safe and efficient buildings
- Sound financial systems
- Protection for consumers of financial products
- Availability of safe, affordable financial and insurance products
- Affordable and available workers’ compensation benefits
- Education for consumers, workers, and businesses
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| What we value |
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- A commitment to public service
- Integrity, expertise, and personal responsibility
- Collaborative, creative efforts to find solutions
- Effectiveness and accountability in our people and our programs
- Excellent customer service
- Effective communication
- Respect for the diverse community of DCBS and Oregon
- A positive business climate
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| Strategies to achieve our goals |
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- Actively work with stakeholders and customers to seek input and solve problems
- Focus efforts on improving outcomes for consumers and workers
- Structure regulatory programs to impose the minimum burden on regulated businesses consistent with achieving the desired outcomes
- Promote choices and access for Oregon consumers and businesses by supporting the success of industries in the economic sectors we regulate
- Use a combination of regulation, enforcement, education, consultation, or direct service delivery to achieve results
- Use technology and other tools to exchange information easily and conduct business
- Measure programs and approaches for results and look for improvement
- Improve cost-effectiveness and ensure services provide value to consumers, workers, and businesses
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