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​​​Complaint forms

If you have problems with an insurance company or agent, complete a complaint form so we can look into the situation.

We are not attorneys and cannot act as your legal representative. However, we can determine whether the company or agent is following insurance laws and your policy. Results vary from explaining a situation to getting a claim paid.

What happens once I file complaint?

Most complaints are resolved within 60 days but it depends on the type of complaint. You can learn more here: Once you file a complaint.

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Medical providers

If you have an issue with:
  • One insurer and multiple patients: Contact our office for directions. 1-888-877-4894.
  • In-network providers: Contact your provider relations representative first. If you cannot resolve the problem, complete the complaint form.
  • Out-of-network providers: Complete the complaint form.



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Complaint data

2014 ranking by key insurers

Complaint data 2014 (all insurers)

Past years' rankings​​

Types of complaints (2014)