Get help

Complaint forms

If you have problems with an insurance company or agent, complete a complaint form so we can look into the situation. 

We are not attorneys and cannot act as your legal representative. However, we can determine whether the company or agent is following insurance laws and your policy. Results vary from explaining a situation to getting a claim paid. 

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Medical providers

If you have an issue with:
  • One insurer and multiple patients: Contact our office for directions. 1-888-877-4894.
  • In-network providers: Contact your provider relations representative first. If you cannot resolve the problem, complete the complaint form.
  • Out-of-network providers: Complete the complaint form.

What happens once I file complaint?

Learn more here.

Watch video to learn more​​​​​​​​

Complaint data

2013 ranking by key insurers

Complaint data 2013 (all insurers)

Past years' rankings

Types of complaints (2013)


Talk to an insurance expert

Call: 1-888-877-4894
Email: cp.ins@state.or.us

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