Salem - The Oregon Department of Consumer and Business Services
today launched a statewide awareness campaign for its insurance consumer
advocacy services. Consumer advocates in the department’s Insurance Division help
consumers who have questions or problems with their insurance and recovered more
than $1 million for Oregonians in 2013.
“We hope that by spreading the word across the state more
Oregonians can take advantage of these valuable services,” said Patrick Allen,
director of the Department of Consumer and Business Services. “As an unbiased
and official source of information, advocates can help consumers navigate the
complexities of insurance policies, and if we find something wrong, we can take
action on behalf of the consumer.”
by 13 separate multistate settlements with life insurance companies, outreach
efforts will focus on helping Oregonians understand the resources available to
them to help resolve insurance problems. The campaign includes
advertisements – such as billboard and transit, TV, newspaper, and digital – as
well as community engagement. The division will be speaking to communities
around the state about its services and providing information to community
organizations. To watch the TV ad, click here.
The Insurance Division's consumer
advocates are highly experienced in insurance issues and are available at no
charge to help consumers with questions or problems related to auto, health,
homeowner, life, or other types of insurance policies. Advocates can help
explain complex policies, mediate miscommunications with insurance companies,
and escalate issues that need further investigation. Consumer advocates can be reached toll-free at 888-877-4894
from 8 a.m. to 5 p.m., Monday to Friday, and also via email firstname.lastname@example.org. The division’s website, http://www.insurance.oregon.gov, has more information about a variety of insurance topics.
The Department of Consumer and Business Services is Oregon's
largest business regulatory and consumer protection agency. Visit http://www.dcbs.oregon.gov.