Who we are

Lisa Emerson,Statewide Program Coordinator: Coordinates all functions of SHIBA/SHIP program and ensures effective implementation of program grants; responsible for program administration including, but not limited to, grants management, planning, policy, procedures, fiscal, legislative, media and partnership development with local, state and federal entities.503-947-7087, Lisa.Emerson@oregon.gov
 
Cynthia Hylton, Field Officer/Trainer: SHIBA sponsor liaison to local coordinators and volunteers; conducts training and public presentations; assists with grants administration; responds to complex and general Medicare inquires. Assigned sponsor counties: Benton, Coos, Crook, Curry, Deschutes, Douglas, Harney, Jackson, Jefferson, Josephine, Klamath, Lake, Lane, Lincoln, Linn, and Malheur counties.503-947-7090, Cynthia.Hylton@oregon.gov
 
Donna Delikat, Field Officer/Trainer: SHIBA sponsor liaison to local coordinators and volunteers; conducts training and public presentations; assists with grants administration; responds to complex and general Medicare inquires. Assigned sponsor counties: Baker, Clackamas, Clatsop, Columbia, Gilliam, Grant, Hood River, Marion, Morrow, Multnomah, Polk, Sherman, Tillamook, Umatilla, Union, Wallowa, Wasco, Washington, Wheeler, and Yamhill counties.503-947-7089, Donna.Delikat@oregon.gov
 
Miranda Mathae, Customer Service Representative/SMP Grant Assistant Coordinator: SMP training and data management; provides Medicare insurance information to the general public, SHIBA coordinators, and volunteers; consults and/or refers difficult questions to field officers, program coordinator and/or CMS; responds to formal complaints. 503-947-7088, Miranda.S.Mathae@oregon.gov
 
Dawn Shaw, Customer Service Representative: Provides Medicare insurance information to the general public, SHIBA coordinators, and volunteers; consults and/or refers difficult questions to field officers, program coordinator and/or CMS; volunteer data management; coordinates SHIBA publication updates and distribution; general administrative support. 503-947-7302, Dawn.Shaw@oregon.gov



 
SHIBA office, 800-722-4134 (toll-free)
Fax: 503-947-7092
New to Medicare website: medicarestartsat65.org 

 
 

​​​​​​​​​
​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Medicare help

Call statewide office:

1-800-722-4134 (toll-free)

Find help near you:

Oregon counseling sites

Contact us:

SHIBA contact form

Medicare:

1-800-633-4227 (toll-free), 24 hours a day, seven days a week

Medicare.gov

Other key links:

​​​​​​
​​