Who we are

We are liaisons for all local SHIBA sponsor coordinator and volunteer questions, casework and training needs, and general inquiries.

  • Cynthia Hylton: Benton, Coos, Crook, Curry, Deschutes, Douglas, Harney, Jackson, Jefferson, Josephine, Klamath, Lake, Lane, Lincoln, Linn, and Malheur counties

  • Donna Delikat: Baker, Clackamas, Clatsop, Columbia, Gilliam, Grant, Hood River, Marion, Morrow, Multnomah, Polk, Sherman, Tillamook, Umatilla, Union, Wallowa, Wasco, Washington, Wheeler, and Yamhill counties

  • Backups: Ryan Adams, Dawn Shaw - Medicare regulation, rules, and beneficiary cases

  • Lisa Emerson: Sub-grant agreements, reports, fiscal, program policy, procedures, and media and legislative inquiries 


  • Dawn Shaw and Ryan Adams: Provide Medicare insurance information to the public, SHIBA coordinators, and volunteers. Consult and refer difficult questions to appropriate parties (e.g., field offices, program manager, and CMS Region X).
  • Dawn Shaw: Volunteer applications and inquiries; criminal background checks; maintains volunteer lists, required forms and volunteer online assessments, SHIPtalk/NPR/Unique ID, volunteer name badges, volunteer certificates, meeting minutes, and electronic document maintenance.
  • Ryan Adams: Receives and responds to SHIBA 800 Helpline and SHIBA emails, corrects Helpline routing issues, handles SHIBA/CMS/SSA publication orders and inventory, handles sponsor promotion item requests and inventory, maintains sponsors contact list, including coordinator email distribution list, updates Free Help brochure, and responds to complaints referred by Insurance Division Consumer Advocacy Unit.
Contact information

SHIBA office, 800-722-4134 (toll-free)
Fax: 503-947-7092
New to Medicare website: http://medicarestartsat65.org 



Medicare help

Call statewide office:

1-800-722-4134 (toll-free)

Find help near you:

Oregon counseling sites

Contact us:

SHIBA contact form


1-800-633-4227 (toll-free), 24 hours a day, seven days a week


Other key links: