Training to become a SHIBA volunteer has three parts:
- Online trainings
- Two-day in-person new volunteer training
Training modules: for new or experienced volunteers
Training modules can be used by new volunteers
or by experienced volunteers for their annual recertification.
New volunteers start with the core trainings.
Recertification can be done by revisiting the core training or taking
the intermediate trainings. Check with your local office for other
options for recertification.
Once you are a SHIBA volunteer-in-training you will need to complete the following
(in no particular order):
1. Online trainings
- Follow the online training registration instructions to get access to the online modules.
- Self-study the core (modules 1, 3, 9, 10, and 11), intermediate (5, 7, 13, and LTC)
or advanced (2, 6, and 12) topic of Medicare through online modules.
- Complete each module test with a score of at least 80 percent to pass. You will get two attempts to pass each module.
- Complete at least 10 hours of internship under the guidance of a certified
3. Two-day new volunteer training
- Attend a two-day, in-person new volunteer training. These trainings may
be local or regional, to be attended at your earliest convenience. See the In-person
volunteer training page for a list of upcoming trainings. They
usually are held between March and September each year.
Once you complete the training steps, you are a certified SHIBA counselor.
Your coordinator may request from the state office a certificate of completion,
name badge, and business cards for your use.
You will work directly under a SHIBA coordinator and must attend periodic volunteer
meetings to remain an active volunteer. Contact your coordinator with any questions about your training.