Our first stakeholders meeting of 2018
happened this week. It's a quarterly forum where we invite partners, providers
and the people we serve to join us in Salem or online to hear updates about our
work and share their needs.
Some meeting participants voiced their
appreciation for the work we're doing and offered their active support. They
see what I see: People who have their hearts, minds and souls in human services
work. That dedication brings real
results and it deserves celebration. Attached you will find highlights from our
long list of accomplishments in 2017. Thank you for your hard work throughout
last year to bring safety, health and independence to the Oregonians we serve!
I hope you will carve out some time to review our highlights and celebrate your
own team's specific achievements.
Moving through the New Year, my main
responsibility will continue to be making DHS an organization we all can be
proud of. We will be working with great intention to improve our culture. For
me, that means we don't make excuses or place blame when things don't go the
way we expect; we correct it and move on. It means we learn to accept a certain
level of trial and error except where safety is concerned. It means when we're
faced with a problem, we bypass a "band-aid" solution and make sure we know the
root cause and resolve it for good. It means we rely more heavily on data to
make decisions and determine whether we're getting the right outcomes.
That's the kind of atmosphere we need to
tackle the tough but rewarding work we do, to make sure we're acting on the
right priorities, and to create space for us to think creatively and test the
ideas that could lead to our organization setting more national standards for
excellence. A strong, positive culture is the springboard for us to build a
modern, nimble human services delivery system.
You will be hearing more soon about how we
are assessing our work and setting our direction for the future. We are seeking
feedback from you, community members, those we serve, and those who help us
deliver services to envision and create the future DHS. Your participation in assessments, focus
forums and more is critical in this effort so we can reach our full
potential as an organization and do even greater work for Oregonians. I look
forward to hearing from you and to the year ahead.
WATCH: January 9, 2018 DHS Stakeholders Meeting
to Videos, Click on See All, Select DHS Stakeholder Meeting, January 9
READ: 2017 DHS