Vocational Rehabilitation

We believe you will enjoy working with our staff at VR. Sometimes, though, people don’t agree. You may disagree with your counselor about your program. You can solve most problems by talking to your counselor or the branch manager.

What you can do if you need more help with a disagreement

1. Contact the Client Assistance Program (CAP)

The Client Assistance Program helps people who have problems with VR. It is separate from VR. They do not charge to help you.

To Contact CAP:
 
Voice: 1-800-452-1694 or 503-243-2081
TTY Users: Dial 711
Website:  http://droregon.org/need-help/get-help
Email: welcome@droregon.org.

2. Ask for an Administrative Review

This is an informal meeting with a VR staff member who has not worked on your case. Write asking for an Administrative Review within 30 days of the decision or action that you don’t agree with. Send your letter to:

VR Dispute Resolution Coordinator 
500 Summer Street NE, E-87 
Salem, Oregon 97301-1120 
Fax: (503) 947-5025

3. Ask for Mediation Services

Mediation is another way to help clear up disagreements. A trained person, not employed by VR, tries to help people on both sides agree. Ask for mediation by writing a letter or filling out a Request for Mediation Services form and giving it to the local VR Branch Manager at the local office or by sending it to:

VR Dispute Resolution Coordinator 
500 Summer Street NE, E-87 
Salem, Oregon 97301-1120 
Fax: (503) 947-5025

4. Ask for an Impartial Fair Hearing.

A Fair Hearing is a formal review. Ask for a fair hearing by writing a letter or filling out a Request for Fair Hearing form and giving it to the local VR Branch Manager or by sending it to:

VR Dispute Resolution Coordinator
500 Summer Street NE, E-87
Salem, Oregon 97301-1120 
Fax: (503) 947-5025

Please tell us what the problem is, including the date of the decision or action you want reviewed. Send your letter or form within 60 days of the action or decision you don’t agree with.

NOTE: VR cannot pay for your legal services.

Discrimination due to disability

If you feel that VR has treated you differently because of your disability, please use the VR section 504 Consumer Complaint Information and Complaint Forms below. Section 504 is a civil rights law that prohibits discrimination against individuals with disabilities. VR may not discriminate against you by limiting, denying, or delaying services because of your disability.

VR Section 504-related information and forms:

504Forms
Section 504 Discrimination Grievance Information and Form
Section 504 Discrimination Grievance Procedures
Section 504 Discrimination Grievance Response
Section 504 Discrimination Grievance Review
Section 504 Discrimination Grievance Snapshot

See All Dispute Resolution Forms ​​

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