Adult Abuse

What is CA​M?

The Centralized Abuse Management (CAM) system will be a comprehensive web-based system for the documentation of abuse reports and investigations. CAM will improve and standardize DHS and OHA abuse reports across multiple populations, replace manual processes and outdated, disparate systems to provide better protection to vulnerable Oregonians. 

In the initial implementation of CAM, the system will be used to document investigations conducted by staff and contracted partners of the Office of Adult Abuse Prevention and Investigation (OAAPI), Aging and People with Physical Disabilities, and Intellectual and Developmental Disabilities Services.  Future phases of the system plan to incorporate investigations conducted by the Addictions and Mental Health Services program and a small portion of Child Welfare investigations.

Reporting and tracking different components of abuse incidents are difficult, especially when attempts are made to compare information across programs. The data systems are antiquated and data elements collected have not been standardized across systems. This lack of standardization makes interfaces between systems next to impossible. Analyzing data across systems is time consuming and inefficient due to it being a manual process. It is the agency’s goal to increase awareness of patterns of abuse in licensed settings and in the community. Implementing a single, stable, rules-based solution will improve consistency and data reliability, streamline workflow and increase efficiencies.

After exhaustive research, a system already in production in Colorado was chosen. It provides a base functionality and doesn’t need to be developed from scratch. Additionally, modifications are being made to the program to fit Oregon’s needs.

Oregonians will be better served with a centralized abuse management system replacing the existing collection of manual process and disparate systems currently used across the state.

Fast Facts About CAM:

  • Individuals we serve will be better protected.
  • The use of CAM will increase productivity and efficiency through automation:
    • Reports of abuse, screening decisions and investigations will be documented centrally and in near-real-time so local staff, local management, Central Office, OAAPI and others with a need to know have immediate access to information.
    • The solution will reduce the need for duplicate data entry and manual work.
  • CAM will enable users to identify and track information on abuse investigations across programs.
  • It will be possible to identify and track abuse and abuse history at DHS-licensed facilities across programs.
  • It will be easier for staff to produce information for auditing and analysis.
  • CAM will be a standardized, easy-to-use, web-based system.
    • The entire abuse management process, from initial screening all the way through to the appeals stage is handled within the same system (except for court proceedings).
    • A new system will improve users of the system’s ability to identify reported perpetrators and help prevent further abuse.


CAM Project Timeline

CAM Project Timeline.jpg

The CAM Project timeline displayed above shows key dates associated with the development, testing and implementation of the new CAM system.  Build Cycles are when the CAM system development is being completed based on the system requirements that were gathered earlier in 2017.  After the Build Cycles are complete, a User Acceptance Testing phase of the project begins. During this time, testing will occur to check for system defects, ensure that the system requirements are met and practice entry of common scenarios that users would experience when using CAM for their work.  Once testing has been completed, the implementation phase of the project will begin! The CAM system will be implemented in four separate Roll-Out phases, starting with a Pilot Roll-Out, with the system in use statewide by June 2018.


If you have any questions or comments on CAM, please email:​


Learn About the People Behi​nd This Project

CAM Workgroups

There are three workgroups composed of staff representing a variety of future CAM users from across the state.  These workgroups will participate in CAM project activities, including identification of future business processes and preparing local office staff for system implementation.  The membership and roles of each workgroup are detailed on the links listed below.

  • CAM Project Workgroup v1.0.pdfCAM Project Workgroup v1.0.pdf
  • CAM Transition Workgroup v1.0.pdfCAM Transition Workgroup v1.0.pdf

  • ​Transition Workgroup Meeting Schedule






    OAPPI Training Room



    OAPPI Training Room



    3991 Fairview 315-B



    OAPPI Training Room



    OAPPI Training Room



    OAPPI Training Room



    3991 Fairview 315-A






    OAPPI Training Room



    3991 Fairview 315-A



    OAPPI Training Room

  • CAM Technical Team Draft (2017-03-30).pdfCAM Technical Team Draft (2017-03-30).pdf