| Lessons Learned |
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To improve the effectiveness of our DHS projects, we must continuously improve and learn from both our successes and our failures. Project managers, project team members, management, customers and contractors should openly and honestly discuss what actually transpired in sufficient detail and clarity so that everyone understands what happened and why and then implement process improvement.
A professional discussion of an event focused on improving the performance of the organization or team. The heart of Lessons Learned is identifying what was supposed to happen, what actually happened, why it happened, and how to sustain strengths and improve weaknesses. A Lessons Learned is not a critique, problem solving, or allocating blame. Feedback generated during the Lessons Learned process compares the actual output of a process with the expected outcome.
We compiled the Lessons and How It Could Have Been Done Better or Was It Done Better from several state projects who were willing to share.
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Lessons Learned Tools & Templates:
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Capturing Lessons Learned provides the ability to learn and improve personnel, project, program, and organization efficiency and effectiveness. To continuously improve, requires investigation into our successes and failures. |
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