| PCoE Projects and Supporting Projects |
|
|
 |
|
|
What We're Doing
| PCoE covers activities performed by organizations to manage and, if necessary, improve their business processes through Business Process Architecture (BPA), Continuous Process Improvement (CPI), Business Transition Management (BTM) and encompassing Portfolio & Project Management (PPM). PCoE is a management model that allows the organization to manage their processes as any other assets and improve and manage them in an ever changing environment. |
 |
| Business Process Architecture (BPA) |
Business Transition Management (BTM) |
For the following projects, the BPA Team
provides one or more of these services:
- Facilitated Work Sessions
- Process Mapping
- Systems Mapping
- Documentation
- Lessons Learned
- Consulting
1. Communications Access Team (CAT)
Process Mapping Project
2. OIS IT Business Services Process
Mapping Project
3. CAF & OFS CR-AI IT Service Request Process Mapping Project/CAF & OFS Service Request Process Mapping-CAF Business
4. OIS 3-Year Strategic Planning Schedule
____________________________________
Future Projects
1. CAF HB-2175 Abuse and Neglect Project, Phase II
2. Commun Access Team (CAT) Project
- Written Translation Process (future state)
3. ITBS Process Mapping Project
- Payroll Process
- Personnel Database Process
- nextSource TAMS Process
- DAS Motor Pool Invoices Process
- Contracts Process
4. ICM Facilitating Lessons Learned Project
5. OIS Vision '08 Process Mapping Project
- CSS Service Desk Process (future state)
|
1. DHS Transformation
Organizational Transition
2. Core IT Service Program
(Providing BT Support)
3. IT Service Management (ITSM)
(Providing BT Support)
____________________________________
Portfolio & Project Office
1. CORE IT Service Program
Core information technologies include desktops and operating systems, email, and file and print services which directly impact all DHS employees and indirectly impact external partners. The program will increase business efficiency for end users, infrastructure hardware, and operating systems to support internal and external electronic collaboration while improving information security.
- IBM DB2 Upgrade from v7.0 to v8.0
- IBM z/OS upgrade from v1.7 to v1.9
- Host Explorer Upgrade from V6 to 2008
2. IT Service Managment (ITSM)
An ITSM system comprised of a suite of services that will provide comprehensive tools to support DHS' IT business needs, and support OIS in maintaining best practices in IT service management.
____________________________________
Completed Projects
1. OIS Vision '08 Process Mapping Project
- Opportunity Management Process (Jul '08)
- Arch Review Board Processes (Oct '08)
- CSS Service Desk Processes (Sep '09)
- Standards and Exceptions Process (May '09)
- Release Management Processes (Jun '09)
- Change Management Process(es) (Jun '09)
- CSS-ITAM Procurement Process (Jul '09)
2. CAF/OFS/OIS Service Request Process Mapping Project - Part A (Feb '09)
- Service Request Process
- Unit Teting & Correction Sub-process
- System Interface Testing Sub-process
3. TIM/TAM Decommission Project (April '09)
4. Commun Access Team (CAT) Project (May '09)
- Written Translatin Process (Current State)
5. OIS DRM Process Mapping Project (Jun '09)
- General Process
- Break-Fix Process
- Development Process
- Implementation Process
- Extract Program Process
6. OIS PCoE Process Mapping Project (Apr '09)
7. CAF HB-2175 Abuse & Neglect Project - Phase 1 (Jul '09)
- New Employee Applicant Screening Process
- Current Employee Process
- Registry Process
- Current Volunteer Process
8. OR-KIDS team on BTM (Feb '09)
- Communication Planning
- Work Breakdown Structure (WBS)
- Roadmap
- To-Be Process/Business Process
Improvement
- Training Plan
- READIness Assessment
- Lessons Learned
9. Department of Revenue
- READIness Assessment (Mar '09)
|
|
|
|
|
