Office Closures

The current recession has reduced state revenues, and has forced the legislature to make deep cuts in agency budgets. Coping with these cuts requires DMAP, along with most state offices, to close on the days listed below. Employees will take unpaid time off on those days.

We apologize for any inconvenience these closures might cause, and we look forward to restoration of a full work schedule when the economy improves. Click here to view the full list of closed agencies.

Please note: DMAP will be closed on Thursday, Nov. 26 for Thanksgiving and Friday, Nov. 27 for the mandatory unpaid furlough day.

• Closure dates
• How the closures affect you
  • Providers
  • Clients

Closure dates

How the closures affect you

Providers

EDI Support Services, DMAP Provider Services, DMAP Provider Enrollment, the Benefit RN Hotline, and DMAP PA Line will not be available on office closure dates for telephone or e-mail assistance.

However, just like you can on holidays and weekends, you may obtain 24-hour information by telephone or online at any time.

Read this letter for more information, including a list of affected telephone numbers.

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The Provider Web Portal at https://www.or-medicaid.gov will still be available; however, any calls or e-mails related to Web portal issues (verifying eligibility, password resets) will not be reviewed until Monday.

• You can submit, review and adjust claims; submit and review prior authorization (PA) requests; verify OHP coverage for a specific procedure/diagnosis according to the client's benefit plan and the Prioritized List of Health Services; and more.
• To learn more about using the Web portal, go to the Web portal information page.

The Automated Voice Response (AVR) will still be available at 866-692-3864.

• You can verify client eligibility and enrollment; obtain basic claim, PA and payment information; and more.
• For more information about AVR, see the AVR User Guide (PDF).

The Oregon Pharmacy Call Center will still be available to provide pharmacy technical assistance and receive PA requests for fee-for-service prescriptions (including 7/11 carve-out prescriptions for managed care clients):

• Phone: 888-202-2126
• Fax: 888-346-0178

Acumentra Health will still be available to receive PA requests for specific non-emergency inpatient and outpatient admissions or procedures for fee-for-service clients.

• Phone: 503-382-3985 (Portland area); 800-452-1250 (in Oregon): 800-325-8933 (out-of-state)
• Fax: 503-432-2095 (24 hours); 503-432-2099 (7:00 a.m. to 4:00 p.m.)

OHP managed care plans will still be available to assist managed care providers and clients.

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Clients 

The Governor's Advocacy Office, OHP Client Services, Statewide Processing Center (branch 5503) and other DHS offices will not be available on office closure dates. To report child abuse or neglect, use the after-hours numbers posted on this page. To report elder abuse or neglect, call 911.

If you lose your Medical ID, you will not be able to get a temporary ID or request a replacement ID until the following Monday.

Your health care providers will still be able to verify eligibility and enrollment on the Web or over the telephone.

If you are in a medical, dental, or mental health plan and need help getting services or information about your benefits, you can still contact your plan. Telephone numbers for your current plans are listed on your coverage letter.

If you need help getting a prescription filled, your pharmacy or health care provider can still call the Oregon Pharmacy Call Center. The Call Center helps providers fill fee-for-service ("open card") prescriptions (including some prescriptions for managed care clients):

• Phone: 888-202-2126
• Fax: 888-346-0178

Open card clients can seek medical advice using the FFS Nurse Advice and Triage Service at 800-562-4620.

The OHP Premium Billing Office at 888-647-2729 will still be available to answer questions about premium payments. You may also e-mail them at support@OHPBilling.com.

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