| Post Code: D720 | |
| Announcement Number: LEHS8854 | |
| Classification Number: C1483 | |
| Open: 09/4/2008 | |
| Close: 09/18/2008 | |
| Location: Salem | |
| Availability: Full Time | |
This employment opportunity is with the Office of Information Services (OIS)/Business Process Management (BPM) unit, which is part of the Department of Human Services (DHS). There is one full-time opening located in SALEM. A union represents this position. QUALIFICATIONS A Bachelor's degree with an emphasis in computer science; OR An Associate degree in computer science or college-level coursework that includes 30 quarter (20 semester) computer science credits AND one year of information systems experience in supporting technical and user documentation development and maintenance; OR Three years of professional, consultative, technical, or administrative experience providing technical writing support and writing/modifying user and technical documentation. NOTE: To receive experience credit, please list your qualifying experience under the Specialized Skills and Knowledge section of your PD100. SUBMIT THE FOLLOWING: A State of Oregon Application Form PD100 that clearly shows you meet the minimum requirements listed under the QUALIFICATIONS section of the announcement; AND A cover letter (not to exceed three pages) that clearly addresses each of the following desired competencies listed below. If you do not respond to each of the desired competencies, you may not be offered an interview. Qualified applicants whose background most closely matches the desired competencies will be invited to interview.
You may deliver, mail, or FAX your completed application materials. They must be received no later than the application deadline. E-mail directly to DHS.Recruitment@state.or.us
Please include in the subject line the announcement number LEHS8854.
OR
Mail or deliver your application materials to:
Department of Human Services
Recruitment and Retention Unit
ATTENTION: Brett Marconeri
500 Summer Street NE, E22
Salem OR 97301-1099
OR
FAX your application to 503-378-2249 When faxing your application please include a cover sheet indicating number of pages sent. Due to the high volume of incoming applications, we are unable to verify receipt of applications. APPLICATION PROCESS Obtain application materials, job, and benefits information by doing one of the following: Access the DHS website at http://www.oregon.gov/DHS/index.shtml Call the DHS Job Line at 503-945-5742. Contact your local Oregon Employment Department office. If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) or 503-945-6214 (TTY) between 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. Keep a copy of your application materials for your job interviews. DHS does not provide copies. Although faxing your application is an option, DHS is not responsible for materials that are illegible or missing as a result of FAX transmission errors or loss in the mail or e-mail. Pay on all announcements may change without notice. Notice of your application results will be sent to you by mail. Although agencies are not required to delay their selection process, you may request a review of your application results. This review request must be received in writing within 10 days from the date of then notice. Additional application information cannot be accepted. However, if the requirement is still open you may submit a new application, which must be received in our office by the close date of the recruitment. If you are offered employment, the offer will be contingent upon the outcome of a criminal background and driving records check. Any history of criminal activity will be reviewed and could result in the withdrawal of the offer or termination of employment. PROGRAM INFORMATION The Office of Information Services (OIS), located within Administrative Services of DHS, is comprised of a small Administrative Support group and four operating entities: (1) Application Maintenance and Support, (2) Customer Service and Support, (3) Strategic Systems Initiatives, and (4) IT Consulting Services. The OIS mission is to provide exceptional information services committed to fulfilling the DHS mission of assisting people to become independent, healthy and safe. Through the management and use of state-of-the-art information systems technology and the establishment of statewide standards-based systems operations, OIS strengthens the DHS mission by providing information services to: (1) DHS operating divisions: Children, Adult and Families, Health Services, Senior and People with Disabilities; and (2) department-wide support services: Director’s Office, Office of Communications, Finance, and Administrative Services. With a total biennial budget of $169+ million and more than 390 employees, OIS provides statewide services to more than 350 locations, including more than 140 DHS offices statewide, the Division of Child Support, (a Division of the Department of Justice), the Employment Department, cities, counties, other computer centers, other state agencies, other states, private hospitals, district attorney’s offices, and other entities. OIS serves over 9,700 DHS users, maintains and supports over 8,500 computer devices, technical support for the security of data and reliability of over 15,500 databases and files, and manages more than 500 network connections. DUTIES AND RESPONSIBILITIES This position is a Technical Writer for the Office of Information Services. The Technical Writer supports the Business Process Management (BPM) unit. This position provides technical and user documentation development and maintenance; Business process and procedures technical documentation; Business process mapping; System work flows, entity relationships, and flow charts technical documentation; Documentation for business users and technical staff that is precise and easy to understand; Strong user and technical documentation writing and communications skills; Ability to work with all levels of staff. Major duties include: Technical and User documentation development and maintenance Provide Technical and User documentation development and maintenance support by writing/modifying user and technical documentation for the BPM. Provide strong user and technical documentation writing and communications skills. Work with all levels of staff. Create documentation for business users and technical staff that is precise and easy to understand. Develop Business process and procedures technical documentation. Develop Business process mapping. Create technical documentation of system workflows, entity relationships, and flow charts. Documentation Standards Maintain documentation standards, processes and procedures. Provide support to the BPM in developing and maintaining process documentation and map repository. BPM Unit Support Provide a resource to DHS project activities and support for Project Managers and Business Transition Managers. Participate in support of BPM web site, tools, templates, and processes. Provide input to BPM planning of work initiatives. Provide support of BPM Project Management workshops. WORKING CONDITIONS Work is performed primarily in an office environment, with extensive use of personal computers. May require long hours with night and weekend work and occasional travel. EXCITING NEWS! The State of Oregon is transitioning to a new application and recruitment process. In order to be considered for specific employment opportunities with the State of Oregon, you will be asked to apply online by registering and completing your profile using http://www.iMatchSkills.org. This process will only require you to register once and allow you to apply to multiple state job opportunities. Online applications will only be available for a limited number of positions and for a select few state agencies. DHS is encouraging all employees to create a user profile on iMatchSkills and to do so you will need your State Employee Identification Number (SEIN). Your SEIN (OR#######) number is listed on your Oregon State Payroll System pay stub. If you need additional assistance in completing your online registration, please contact your local Employment Department field office. ABOUT THE DEPARTMENT DHS is about people. We help Oregonians be independent, healthy, and safe. We protect children who are abused or neglected. We provide treatment services to people whose lives are damaged by alcohol and drugs. We serve seniors, people with disabilities, and people with mental illness. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. We provide leadership in public health services. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. For a complete explanation of state employee benefits, visit our website at http://www.oregon.gov/dhs/jobs/salary.shtml PLEASE CONSIDER JOINING US! The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity. {10000} | |
