| Post Code: D721 | |
| Announcement Number: LEHS9308 | |
| Classification Number: C0323 | |
| Open: 06/25/2009 | |
| Revised: 07/06/2009 (Salary Update) | |
| Close: 07/10/2009 | |
| Location: Salem | |
| Availability: Full Time | |
These employment opportunities are with the Division of Medical Assistance Programs (DMAP)/Client Services Unit (CSU), which is part of the Department of Human Services (DHS). There are two full-time openings located in Salem. These positions are represented by a union. This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancies and may be used to fill future vacancies as they occur. QUALIFICATIONS Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations. NOTE: Knowledge of the Oregon Health Plan is desired. SUBMIT THE FOLLOWING State of Oregon Application Form PD100 AND A cover letter that clearly addresses each of the following desired competencies listed below. If you do not respond to each of the desired competencies, you may not be offered an interview. Qualified applicants whose background most closely matches the desired competencies will be invited to interview.
You may e-mail, deliver, mail or FAX your completed application materials. They must be received no later than the application deadline. E-Mail:
(Please include announcement number LEHS9308 in the subject line of the e-mail.)
Deliver/Mail:
Department of Human Services
Recruitment and Retention Unit
ATTENTION: Brett Marconeri
500 Summer Street NE, E22
Salem OR 97301-1099
OR
FAX your application to 503-378-2249
When faxing your application please include a cover sheet indicating number of pages sent.
Due to the high volume of incoming applications, we are unable to verify receipt of applications.
APPLICATION PROCESS Obtain application materials, job, and benefits information by doing one of the following:
If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) or 503-945-6214 (TTY) between 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. Keep a copy of your application materials for your job interviews. DHS does not provide copies. Although faxing your application is an option, DHS is not responsible for materials that are illegible or missing as a result of FAX transmission errors or loss in the mail or e-mail. Due to the high volume of incoming applications, we are unable to verify receipt of applications. Pay on all announcements may change without notice. Notice of your application results will be sent to you by mail. Although agencies are not required to delay their selection process, you may request a review of your application results. This review request must be received in writing within 10 days from the date of the notice. Additional application information cannot be accepted. However, if the recruitment is still open you may submit a new application, which must be received in our office by the close date of the recruitment. If you are offered employment, the offer will be contingent upon the outcome of a criminal background and driving records check. Any history of criminal activity will be reviewed and could result in the withdrawal of the offer or termination of employment. DUTIES AND RESPONSIBILITIES Answer hotline calls from clients, their surrogates, or professional representatives on the Client Services Unit (CSU) toll-free telephone lines. Provide specialized and technical information regarding the clients, OHP health care Benefits, access to primary and specialty care, managed health plan enrollment/disenrollment. Identify cases requiring more extensive research, analysis, and negotiation and refers those cases to the appropriate CSU follow-up team. Refer clients to other agencies outside DMAP when appropriate. Review Medicaid Management Information System (MMIS) client panels to verify data for accuracy. Narrate Client Case Record in CSU computerized data base. Attend staff meetings for the purposes of providing input and insight into client issues. Attend classroom and on-the-job training to develop more technical knowledge and skills. Participate in special projects as assigned by the CSU manager. Other duties as assigned. WORKING CONDITIONS Substantial telephone contact with clients and agency staff; contact with angry or hostile clients. ABOUT THE DEPARTMENT DHS is about people. We help Oregonians be independent, healthy, and safe. We protect children who are abused or neglected. We provide treatment services to people whose lives are damaged by alcohol and drugs. We serve seniors, people with disabilities, and people with mental illness. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. We provide leadership in public health services. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. For a complete explanation of state employee benefits, visit our website at http://www.oregon.gov/DHS/jobs/salary.shtml PLEASE CONSIDER JOINING US! The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity. | |
