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Post Code:  D717
Announcement Number:   LEHS9730
Classification Number:   C6657
Open:   10/28/2009
Close:   11/12/2009
Location:  Hermiston
Availability:  Full Time

HUMAN SERVICES SPECIALIST 1
(Receptionist/Screener for O.H.P./Medical/Food Stamps/Bilingual: Eng-Spanish)

$2,128 - $2,945 MONTHLY


This employment opportunity is with Children, Adults, and Families (CAF), which is part of the Department of Human Services (DHS). There is one full-time position located in Hermiston.  This position is represented by a union.
 
This recruitment will be used to establish a list of qualified people and may be used to fill vacancies as they occur.
 
This position requires verbal and written bilingual English/Spanish  language skills. Please indicate your language skills in the Specialized Skill and Knowledge section of the State of Oregon application form (PD100).  You will be asked to verify your language skills at the time of interview.
 
Please be aware that due to the economic downturn and subsequent state budget short-fall the Governor has ordered mandatory furloughs for employees. This position will be required to take furloughs in the biennium 2009-2011.
 
QUALIFICATIONS
 
Two years of experience either interviewing to obtain personal/technical information, or substantial people contact. This experience must have involved a high volume of paper work (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc).
 
SPECIAL NOTE: Any college courses may be substituted for the experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).
 
SUBMIT THE FOLLOWING
 
State of Oregon Application Form PD100
 
You may deliver, mail, e-mail or FAX your completed application to:
 
(Indicate LEHS9730 in the subject line of the e-mail)
 
Department of Human Services
Recruitment and Retention Unit
500 Summer Street NE, E22
Salem OR 97301-1099
or
FAX your application to 503-378-2249
 
When faxing your application please include a cover sheet indicating number of pages sent.
 
Due to the high volume of incoming applications, we are unable to verify receipt of applications.
 
APPLICATION PROCESS
 
Obtain application materials, job, and benefits information by doing one of the following:
Access the DHS website at http://www.oregon.gov/dhs/jobs
 
Contact your local Oregon Employment Department office
If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) or 503-945-6214 (TTY) between 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday.
 
Keep a copy of your application materials for your job interviews. DHS does not provide copies. Although faxing your application is an option, DHS is not responsible for materials that are illegible or missing as a result of FAX transmission errors or loss in the mail or e-mail.   Due to the high volume of incoming applications, we are unable to verify receipt of applications.  Pay on all announcements may change without notice.
 
Notice of your application results will be sent to you by mail. Although agencies are not required to delay their selection process, you may request a review of your application results. This review request must be received in writing within 10 days from the date of the notice. Although additional application information cannot be submitted for active applications, you may submit a new application when you feel you have new/updated qualification information.
 
If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
 
DUTIES AND RESPONSIBILITIES
 
This position determines applicants' eligibility for Emergency Assistance, Poverty Level Medical, and Expedited Food Stamps.
 
Major duties include:
 
Screening application forms for completeness and clarify with applicant items left incomplete or misunderstood; eliciting information from applicant/recipient to verify and/or requesting further information to verify eligibility; explaining rules, regulations, procedures and applicant/recipient rights and responsibilities.
Assisting applicants/recipients in securing needed documents from other agencies, schools, landlords, etc.
Contacting collateral sources such as doctors, landlords, other state agencies, etc., on behalf of the client/recipient.
Typing/writing comprehensive narratives regarding how decisions were reached and cite documentation used to verify eligibility or non- eligibility.
Screening application forms to determine if the applicant has had prior assistance in Oregon, to determine prime number, case number and to determine if client is currently receiving support or unemployment compensation.
Conducting group orientation to all appropriate applicants; meeting with each applicant following orientation to determine job status, appropriate agency or community program to which refer them and answering any general questions.
 
WORKING CONDITIONS 
 
Frequent contact with angry or upset applicants/recipients.
 
Occasional travel. Some positions may require a valid driver's license and a good driving record. If not, you must be able to provide an acceptable alternate method of transportation.
 
ABOUT THE DEPARTMENT
 
DHS is about people. We help Oregonians be independent, healthy, and safe. We protect children who are abused or neglected. We provide treatment services to people whose lives are damaged by alcohol and drugs. We serve seniors, people with disabilities, and people with mental illness. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. We provide leadership in public health services. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. For a complete explanation of state employee benefits, visit our website at www.oregon.gov/dhs/jobs/salary.shtml
 
PLEASE CONSIDER JOINING US!
 
The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
 
 
 
Page updated: October 30, 2009

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