| Post Code: D720 | |
| Announcement Number: LEHS9744 | |
| Classification Number: C1484 | |
| Open: 11/6/2009 | |
| Close: 11/20/2009 | |
| Location: Salem | |
| Availability: Full Time | |
This employment opportunity is with Administrative Services, Office of Information Services (OIS), Customer Service and Support (CSS), which is part of the Department of Human Services (DHS). There is one full-time position located in SALEM. A union represents this position. This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur. Please be aware that due to the economic downturn and subsequent state budget short-fall the Governor has ordered mandatory furloughs for employees. This position will be required to take furloughs in the biennium 2009-2011. QUALIFICATIONS Two years of professional information systems experience which includes analyzing, troubleshooting, maintaining, and installing information systems. Experience must include activities in the following:
AND EITHER;
NOTE: Please include these specific activities in the Specialized Skills and Knowledge section of your State of Oregon Application Form PD100. SUBMIT THE FOLLOWING A State of Oregon Application Form PD100 that clearly shows you meet the minimum requirements listed under the QUALIFICATIONS section of the announcement AND; A cover letter (not to exceed 3 pages) that clearly addresses each of the following desired competencies listed below. If you do not respond to each of the desired competencies, you may not be offered an interview. Qualified applicants whose background most closely matches the desired competencies will be invited to interview.
You may deliver, mail, e-mail or fax your completed application. It must be received no later than the application deadline. E-mail directly to DHS.Recruitment@state.or.us
Please include in the subject line the announcement number LEHS9744 OR
Mail or deliver your application materials to:
Department of Human Services
Recruitment and Retention Unit
ATTENTION: Jennifer Rogers
500 Summer Street NE, E22
Salem OR 97301-1099
OR
FAX your application to 503-378-2249
When faxing your application please include a cover sheet indicating number of pages sent.
Due to the high volume of incoming applications, we are unable to verify receipt of applications.
APPLICATION PROCESS Obtain application materials, job, and benefits information by doing one of the following:
If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) or 503-945-6214 (TTY) between 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. Keep a copy of your application materials for your job interviews. DHS does not provide copies. Although faxing your application is an option, DHS is not responsible for materials that are illegible or missing as a result of FAX transmission errors or loss in the mail or e-mail. Due to the high volume of incoming applications, we are unable to verify receipt of applications. We are unable to acknowledge or verify receipt of applications due to the large volume. Pay on all announcements may change without notice. Notice of your application results will be sent to you by mail. Although agencies are not required to delay their selection process, you may request a review of your application results. This review request must be received in writing within 10 days from the date of the notice. Additional application information cannot be accepted. However, if the recruitment is still open you may submit a new application, which must be received in our office by the close date of the recruitment. If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment. DUTIES AND RESPONSIBILITIES This Service Desk Tier 2 Applications Specialist will provide advanced mainframe and client-server application support to both internal and external customers of the Office of Information Services (OIS). This position is business-focused and typically concentrates on end-user Behavioral health Integration Project (BHIP) support. This position will remain in contact with the Oregon State Hospital (OSH) and keep the Service Desk informed of what is going on within BHIP. They will be a resource to other Service Desk Applications Agents and provide high-level support for DHS-specific application, mainframe issues and BHIP. This Application Specialist will be experienced in using question/problem diagnosis to remotely resolve highly technical applications problems. This position will monitor requests the Service Desk receives and adjusts work procedures to ensure a high-level of customer service. In addition, the Applications Specialist may orient new staff, give direction concerning work procedures, transmit performance standards, and provide informal performance assessments to the Service Desk Manager. Major Duties:
WORKING CONDITIONS Some evening and weekend work is normal for this position. ABOUT THE DEPARTMENT DHS is about people. We help Oregonians be independent, healthy, and safe. We protect children who are abused or neglected. We provide treatment services to people whose lives are damaged by alcohol and drugs. We serve seniors, people with disabilities, and people with mental illness. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. We provide leadership in public health services. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. For a complete explanation of state employee benefits, visit our website at www.oregon.gov/dhs/jobs/salary.shtml PLEASE CONSIDER JOINING US! The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity. | |
