Q.

What is an MMIS?

A.

The Medicaid Management Information System (MMIS) is the mechanized claims processing and information retrieval system that all states are required to have according to section 1903(a)(3) of the Social Security Act and defined in regulation at 42 CFR 433.111. All states operate an MMIS to support Medicaid business functions and maintain information in such areas as provider enrollment; client eligibility, including third party liability; benefit package maintenance; managed care enrollment; claims processing; and prior authorization.

Q.

What providers will use the replacement MMIS at implementation?

A.

All providers who bill Oregon Medicaid for payment using the CMS-1500, UB-04, ADA 2006, DMAP 505, DMAP 1036 paper claims or using Electronic Date Interchange (EDI) will use the replacement system.

Q.

Why are we replacing the current MMIS?

A.

The DHS MMIS contains 30-year-old technology that is extremely out-of-date, and in need of replacement. The system cannot handle the state's current needs of processing payments to approximately 31,000 health care providers and tracking the medical eligibility of about 600,000 Oregonians.

Our current system was designed to handle about 260,000 claims per month; it is now processing over 2 million claims monthly. Because the system is so overworked, it has become difficult to maintain and is incapable of being expanded to meet future needs.

Q.

Who is helping DHS replace the MMIS?

A.

DHS is using the services from Electronic Data Systems (EDS). It was determined that the most cost-effective solution for Oregon's Medicaid operation would be to have the system put in place by a company that has a proven track record in successfully designing and implementing Medicaid Management Information Systems in other states.

Q.

I have questions about how the replacement MMIS will work for me. Who can I talk to about my concerns?

A.

If you have any specific questions you'd like to ask, see the Contact Us page to find the appropriate DHS division contact for follow-up.

Q.

Am I already using the MMIS?

A.

If you submit claims to DMAP today, your claims are being processed through the MMIS today.

Q.

When a new question is answered on the FAQ, does an e-mail go out to providers that the FAQs have been updated?

A.

Yes. Because DHS is adding more information throughout the site as the MMIS replacement project progresses, you might not get a single e-mail that only contains information about the updated FAQ. The e-mail will probably contain information about other updates to the Web site as well.

Q.

If Web portal claims aren't available until March 2009, does that mean my billing processes won't change until March?

A.

No. Paper and Electronic Data Interchange billing will change in December. Any coding changes related to billing will take effect in December.

Q.

Our facility has an NPI number, with individual practitioners working for us. In the new system, will we be able to enter claims under the facility NPI instead of the individual practitioner NPIs?

A.

The billing process does not change. If your NPI is not registered with DHS, or your facility is not enrolled as an active billing provider, then DMAP cannot recognize you for claim submissions using your NPI.

• For more information about NPI, go to the NPI Web page.
• For more information about enrolling as a facility/clinic for claim submission, go to the Provider Enrollment Web page.

Q.

If we continue to submit paper billings, will we be able to resubmit or adjust claims online?

A.

Yes. Once the Web claims ability is available through the Provider Web Portal, you will be able to submit, review or adjust any claim you have submitted (whether by paper, Electronic Data Interchange, or Web). This ability will be available by March 2009.

Q.

Will the National Drug Code be required on claims in the new system?

A.

The NDC is a requirement for professional (CMS-1500 or 837P) claims where applicable.

Q.

What are the ways that providers can bill with the replacement MMIS?

A.

They can bill using the Provider Web Portal, paper claim submission, or by using Electronic Data Interchange (EDI). By March 2009, providers will be able to use the Provider Web Portal for individual claim submissions (one submission at a time); EDI is the electronic exchange of claimed data from the billing provider to other health care payers, including DHS, in a HIPAA-compliant batch format. You can learn more about EDI on the DHS EDI Web site.

Q.

Will the new system be faster?

A.

Like today, the replacement MMIS will adjudicate claims according to a fixed weekly payment cycle. By March 2009, providers will be able to submit claims directly into the MMIS via the Provider Web Portal. Like EDI claims, Web Portal claims bypass the steps required for paper claims processing, which allows for faster entry of claims into the MMIS.

Another timesaver is that you will no longer need to wait for your paper Remittance Advice to arrive in order to find out the status of your submitted claims. If you submit a claim via the Provider Web Portal, you will see at the time you submit the claim whether it will pay, deny, or suspend.

You will be able to check the Provider Web Portal for any claim you have submitted (Web, EDI, or paper), and find out its adjudication status before your RA arrives. If needed, you will also be able to make adjustments to suspended or denied claims you review online.

Q.

We aren't able to do electronic billing in the current system. Will we be able to do this in the new system?

A.

There will be three ways a provider will be able to submit claims. By paper, Electronic Data Interchange, or through the MMIS Provider Web Portal. EDI ability is now available to certain provider types who weren't able to submit EDI claims before.

If you have questions about Electronic Data Interchange, contact DHS EDI Support Services at dhs.edisupport@state.or.us. For information about how to register and test to become an EDI Trading Partner so that you can submit EDI claims to DHS, go to the EDI Registration and Testing page.

Q.

We currently submit claims through a clearinghouse/billing service/vendor. Will be we able to continue using them in the new system?

A.

DHS will test all current EDI Trading Partners to make sure their EDI transactions (including claims) process correctly in the new system. For more information about testing, go to the EDI Registration and Testing page.

Q.

We are a skilled nursing facility. We do not currently bill DHS using the UB-04 or CMS-1500. Do we have to start?

A.

In the new MMIS, all nursing facilities will be required to use the standard institutional claim format (UB-04 paper form or 837I transaction) to receive Medicaid payment.

For paper billing instructions, go to the SPD Web site at www.oregon.gov/DHS/spd/provtools/index.shtml#manuals.

If you would like to register to bill DHS using the 837I transaction, e-mail dhs.edisupport@state.or.us for more information.

Q.

What happens if a provider needs to adjust a claim that is older than one year? Will we be able to adjust that claim on the Web?

A.

Yes. The new system does not enforce timely filing limitations on claim adjustments. Providers can adjust any claim in the MMIS, regardless of the submission date.

However, the timely filing of submitting claims is still enforced.

Q.

As a Contract RN, I currently fax claims in for processing. Will I be required to continue that practice?

A.

Once the Provider Web Portal becomes available for claims processing, Community Health Support Program RN providers (formerly Contract RNs) can submit claims online instead of by fax.

Q.

In the new system, will we still need to bill prior-authorized (PA) procedures and non-PA procedures on separate claims?

A.

No. You can bill PA and non-PA procedures on a single claim. This will be true of EDI, Web, and paper claims in the new system.

Q.

How many diagnosis codes can be entered for each claim type?

A.

• Dental claims: 6 codes
• Pharmacy: 9 codes
• Professional: 8 codes
• Institutional: 26 codes

Q.

During provider training, I learned that there are new fax numbers for submitting correspondence to DHS. Which of these numbers should I use for submitting supporting documentation for claims?

A.

Q.

We submit claims through a clearinghouse. They didn't receive any information about EDI testing. Why?

A.

DHS communicated the EDI testing schedule, process and timelines by telephone and e-mail to EDI trading partners, as well as by e-mail to multiple OHP and HIPAA/EDI eSubscribe mailing lists, plus the MMIS Provider Resources eSubscribe list.
 

If your clearinghouse did not provide DHS EDI Support Services with an e-mail address, did not subscribe to receive eSubscribe alerts, or chose to unsubscribe from any of these eSubscribe lists, then your clearinghouse may not have received notifications about testing.
 

Any provider who bills through a clearinghouse should make sure their clearinghouse knows about EDI testing for the replacement MMIS. More information is at this link.
 

Q.

Is the deadline for EDI testing still August 31, 2008?

A.

With the new implementation schedule, DHS EDI Support Services will adjust the testing timelines as needed. Once a new timeline is confirmed, DHS will send e-mail notifications through the EDI Bulletins, EDI System Alerts, and MMIS Provider Resources eSubscribe mailing lists.

Q.

Will there be a change to how we receive 835s in the new system?

A.

The process for receiving 835s is the same, but the SFTP server will change. All EDI submitters need to test their connection with this new server to ensure they are able to complete business-to-business testing with the new server before the replacement MMIS goes live.
 
DHS EDI Support also published the new MMIS Companion Guide for the 835, so that you can make sure your transactions meet the new DHS standards. For more information about EDI testing for the new system, go to the MMIS EDI Web page.

Q.

My password to the new SFTP server doesn't work. What do I do?

A.

In July, the password protocol changed. Contact DHS EDI Support (888-690-9888) for your new password.

Q.

We use a clearinghouse. Will the new system be able to send our transactions through the clearinghouse?

A.

Yes. If your clearinghouse has successfully tested with the new SFTP server and the updated transactions.

Q.

How will transportation providers verify eligibility for after-hours transports?

A.

Transportation brokerages will continue to receive their daily eligibility download in the new system. The dispatcher could check eligibility before the driver provides the service. If brokerages share their login information for the Automated Voice Response, the driver could verify eligibility by telephone.

Q.

In the new system, will we be able to verify eligibility in a batch format, or will we have to look up each client individually?

A.

If you verify eligibility today using Electronic Data Interchange (270/271 transactions), you will still be able to do so in the new system.
 
However, the 271 will not provide as much information in the new system. You may need to individually check for information such as enrollment, TPR, benefit package, and copayment information using the Provider Web Portal and/or Automated Voice Response. The Provider Web Portal does not have batch capability.

Q.

Will we have the capability to verify next-day eligibility, or just the current date and before?

A.

Eligibility information will still be the current date or before (no future dates).

Q.

Is the Medical Care ID changing?

A.

Yes. The monthly letter-sized Medical Care ID will be replaced with a one-time wallet-sized Medical Care ID card for each client eligible for DHS medical assistance. DHS will only replace a client's card upon request, or if the client's name changes.

The new Medical Care ID will only show the client's name, Medicaid ID number, and the card's date of issue.

Q.

How does this change affect me?

A.

The Medical Care ID itself will no longer be considered proof of eligibility. Providers will need to verify client eligibility, obtain third-party resources and enrollment information using one of the methods described at this link.

Q.

Will the new Medical Care ID be a magnetic stripe card ("swipe card")?

A.

No. Like the cards of some private health insurance carriers, the new ID will be paper.

Q.

Can I see a sample of what the new Medical ID card will look like?

A.

A sample is available here. (PDF)

Q.

Since the copayment information will no longer be on the Medical ID, will it be on the coverage letter that clients receive?

A.

Yes. However, the coverage letter is for the client's information only. If providers want to find out whether a client needs to pay a copayment, they will need to find this information using the Automated Voice Response (AVR).

Q.

When will newborns receive their Medical ID?

A.

3 to 5 business days after DHS enters the newborn into the system, the newborn's household will receive an updated coverage letter that includes the newborn, and a new Medical Care ID for the child.
 
To make sure DHS knows to enter the newborn into the system, providers should complete the Newborn Notification Form (DMAP 2410).

Q.

When clients move into managed care, leave managed care, or change managed care plans, how will DHS let the clients know their new status?

A.

When a DHS client experiences changes in managed care enrollment, benefit package, or other changes that affect how the client receives DHS services, DHS will send an updated coverage letter that shows the current benefit, enrollment, and other coverage information for the entire household. This letter is for the client's information only and is not a guarantee of eligibility.

A.

DHS plans to mail the PIN letters approximately two weeks before the replacement MMIS goes live. If you eSubscribe to the MMIS Provider Resources Web site, you will receive e-mail notification from DHS when the letters get sent out.

Q.

What is the PIN letter for?

A.

There are actually two PIN letters: One for Automated Voice Response, and one for the Provider Web Portal. You need to keep both these letters so that you can successfully log into these systems when the replacement MMIS goes live.

Q.

I am the security administrator for a medical group that bills for several different providers. Will all these providers get their own PIN letter?

A.

If a single provider entity (such as a group) has multiple service locations, the group will receive one Web portal PIN letter sent to the "base provider" determined by DHS.

• This single ID and PIN will be used to set up Web Portal access for all of the other service locations.
• The base provider will be determined by the earliest effective date; if several service locations have the same effective date, then the base provider will be determined by the lowest provider ID number.

Q.

Can you tell me where the PIN letter for my office will be mailed to?

A.

The PIN letters will go to the mailing address on file for each provider. If you have multiple locations or providers to bill for and want to know which location your PIN letters will go to, contact DMAP Provider Enrollment (800-422-5047).
 
If you need to update your mailing address so that you can receive your PIN letters at the right address, make sure to complete and submit the Provider Information Update (DMAP 3035) form to DMAP Provider Enrollment.

Q.

What happens if I lose or misplace my PIN letters?

A.

You will need to contact DMAP Provider Services (800-336-6016) with your DHS provider number so that they can send a new PIN letter to you by U.S. mail. It will take 3-5 business days to arrive. Make sure to keep your PIN letters safe so that you are able to verify eligibility when the replacement MMIS goes live!

Q.

We are a transportation provider. We currently get authorizations from the DHS branch office on the 405T form. Will we now get authorizations through the Provider Web Portal?

A.

No. The Prior Authorization functions of the Provider Web Portal are only to request prior authorizations for certain health care and dental services.

Q.

If I submit a prior authorization request through the Web portal, how will I be notified if the request is approved - By letter, or on the Web?

A.

DHS will send a letter, but you will also be able to check the status of your PA request on the Web portal to see if DHS has approved it.

Q.

Will the PA process for Community Health Support Program (Contract RNs) remain the same, and why?

A.

Yes. This is an SPD policy decision.

Q.

How will provider enrollment change?

A.

By March 2009, providers will be able to submit most of their basic enrollment over the Web (learn more at this link). Required attachments will be mailed or faxed to a secure, central location for scanning and entry into the MMIS.

The system also supports interfaces with Oregon's Board of Medical Examiners, Board of Nursing, and Board of Pharmacy that will allow DHS staff to more quickly validate any licensing credentials required for provider enrollment.

Q.

As an enrolled provider, will I need to change how I submit information updates to DHS provider enrollment staff?

A.

By March 2009, many providers will be able to update contact information, address information, office hours and more via the Provider Web Portal.

Q.

What are the system requirements to use the replacement MMIS?

A.

To use the Provider Web Portal, you will need a compatible browser and an internet connection. If you have support staff who do not have internet access and you want them to perform certain functions of the Web portal, make sure you get them appropriate access.

Q.

Does the Web portal display the primary care provider (PCP)'s information?

A.

The Web portal only displays a client's Primary Care Manager (PCM). To obtain information about a client's PCP, you would continue to contact the client's OHP managed care plan.

Q.

I anticipate having over 200 employees in the role of Eligibility Inquiry; all will need to contact DHS for password resets. What is the best way to do this? Are there any other options than requesting resets by phone?

A.

To avoid password resets, you need to make sure that employees know to not do more than two (2) failed logins attempts.

• After the second failed login, don't try a third time. Instead, go straight to the reset password screen of the Web portal and reset your password by answering one of your secret questions.
• For more information, refer to section 8.5 of the Web Portal Handbook on MMIS Course Information page.

Q.

Can I use a Mac instead of a PC to access the Web portal?

A.

Q.

How often do Web portal passwords expire?

A.

Q.

Will there be a separate clerk role for voiding claims on the Web portal?

A.

Q.

If the Web portal maintains 6 years of claims data, do I still need to keep my own claims on file for auditing purposes?

A.

Q.

Will retail pharmacies need to do anything via the Provider Web Portal?

A.

Q.

We are a facility with individual practitioners working for us. Will our practitioners have Web portal access?

A.

Your individual providers may get PIN letters if they have their own state Medicaid ID. This will be in addition to the PIN letter your group/clinic gets.

• If your individual providers have separate Web portal access, anything they submit will be tied to their Medicaid ID number, not the facility's.
• If everything done at your company needs to be tied to the group/clinic's ID, you may decide not to set up Web portal accounts for your individual providers. You might opt to set up your primary account, and all clerk accounts, underneath the clinic/group's ID using the corresponding PIN letter.
• Then, when you submit something such as a claim or PA that must be tied to a specific provider, you can enter the provider's NPI in the rendering/servicing provider ID field on the Web portal.

Q.

When using the "search" links on the web portal to locate codes and other values, will the Web portal return results that start with the search criteria I entered or results that contain the search criteria I entered?

A.

Q.

What will providers be able to do using the Web portal?

A.

Providers will be able to submit claims, prior authorization requests, and eligibility inquiries, then get immediate response about the status of those requests, including current information about third-party resources (TPR) and managed care enrollment in client eligibility verifications - all online. Eligibility verification is available now; other functions will become available by March 2009.

Q.

Is the Web portal secure? How will providers get access to the Web portal?

A.

Yes, it is secure. The Provider Web Portal is available only to enrolled providers that DHS has authorized to use the portal. Users must have a secure username and password to access the portal.

DHS will send authorized providers an initial logon ID and PIN via U.S. ground mail. Providers will then need to login and select a unique username and password in order to start using the Provider Web Portal.

Q.

Can providers see a demonstration of the Web portal?

A.

You can access the MMIS Provider eCourse to get hands-on experience using the Web portal. Learn how to access the eCourse at this link.

Q.

How far back will providers be able to access historical claims on the Web portal?

A.

All claims on file in the MMIS will be available to providers. Initially, this will include six years of converted historical claims (plus all lifetime procedure claims), and will eventually grow to include 10 years of historical claims.

Q.

We already use Web-based eligibility verification through DHS. Is the Provider Web Portal different?

A.

The new Provider Web Portal replaces the Web Automated Information System (AIS). Depending on the individual vendor, it also replaces EEVS. By March 2009, the Web portal will provide many additional tools, including online claims and prior authorization requests, online Prioritized List inquiries, and the ability to update your office's demographic information, such as office hours, address(es) and whether you are accepting new patients.

Automated Voice Response replaces the old AIS telephone system. For more information about AVR, go to this link.

Q.

We are a billing agency that bills for many providers. Can we get one Web Portal ID set up for us to access all of our providers' information?

A.

Providers will receive a DHS ID and PIN letter to allow them access to the secured Web Portal. Once the acting administrator of that office assigns you as a clerk, you will be defined as a supporting staff member that will need system access to work on behalf of the provider. A clerk can be assigned to more than one provider.

Q.

Does the Web Portal replace my current eligibility verification system?

A.

The Provider Web Portal only replaces Web-based AIS. Both Web and telephone AIS services will end when the new system goes live.

If you do not use AIS to verify eligibility, then you need to contact your vendor to find out if they will continue to provide eligibility verification services in the new system.

Q.

What if the Third-Party Liability (TPL) panel shows different resource information than what we have? Who would we notify?

A.

As in the current system, you would report the resource to DHS using the Medical Resources form (DHS 0415H).

Q.

Why does the Eligibility panel show the Medicare effective date, but not the client's Medicare ID?

A.

The initial system design of the replacement MMIS did not include the number.

Q.

The current Medical ID shows that the client has Medicare coverage, but does not show if there is a Medicare supplemental, such as Secured Horizons or Trillium. Will the Provider Web Portal show who the client's primary Medicare carrier is?

A.

If the information is available to DHS, the client's Medicare carrier information will display in the Third Party Liability (TPL) panel of the Eligibility inquiry response.

Q.

Does the Medicare Paid Amount field on Web portal claims allow negative dollar amounts?

A.

No. The paid amount must be greater than or equal to zero.

Q.

Can we log into the Provider Web Portal to test how it works?

A.

No, but you can access the MMIS Provider eCourse to get hands-on experience using the Web portal. Learn how to access the eCourse at this link.

Q.

Will I need to manually register all the staff that have AIS Plus access, for Provider Web Portal access?

A.

Yes, you will need to manually assign access to the Provider Web Portal for each staff member you want to access the Web portal. If you are in a group with multiple service locations, you will need to assign staff to the main group Web portal account, and to any associated service location accounts.
 
More information about how to do this is at this link.

Q.

What is the Web address for the Provider Web Portal?

A.

The address is https://www.or-medicaid.gov. Make sure to include the https:// when entering this address in your Internet browser.

Q.

Do providers have to do any testing in order to use the Web portal?

A.

No testing is required to use the Web portal. Providers only need a computer with an Internet connection that supports Internet Explorer 6 or 7, or Mozilla Firefox 2. They will also need the PIN letter that gives the initial login information to access their Web portal accounts and delegate access.

Q.

Will the Provider Web Portal allow us to search for more than a one-month eligibility time span?

A.

The Web portal allows you to view up to 13 months of historical eligibility data (through the date of inquiry). As in the current system, you can't request eligibility verification for future dates.

Q.

We are a billing service and bill for many different providers that are not associated with each other at all. How can I get access to the Web portal for each of these providers?

A.

You will need to contact each of your customers and ask them to give you access to their Web portal accounts.
 
One of your customers will have to create a Web portal account for you so that you are in the Web portal system. Once that account is created, you can communicate the information for your account to your other customers so that they can search for you and add you as a clerk on their own Web portal accounts.

Q.

What kind of training is available?

A.

DMAP has scheduled more training about how to use the Web portal for 2009. See this link for more information.

Q.

Who will train new providers on the MMIS process?

A.

Once the replacement MMIS goes live, DHS will be responsible for educating providers on how to use the new system. This will be through updating provider billing resources/materials and continued guidance from your current DHS contacts. More details will be available as we approach the implementation date.

Q.

I won't be able to attend the MMIS training in my area. Can I go to another city?

A.

You can go to any of the statewide trainings that fit your schedule. You are not required to go to the training that is nearest you.

If you are unable to attend any of the statewide training sessions, you can also look at the training material on the Web. DHS will also post a self-paced, Web-based training course on the DHS Learning Center in August.

Q.

I can't attend any of the statewide trainings. Can I get trained online?

A.

DHS now has an MMIS provider eCourse available through the DHS Learning Center (search for course C00818). The eCourse provides an overview of changes for fee-for-service providers, managed care organizations, and step-by-step instructions on how to use various functions on the Provider Web Portal. You will need Internet Explorer 6 (not 7) and the Adobe Flash Player to view this course.
 
You can also look at the statewide training material in PDF at this link.

Q.

I got a CD of the training material at one of the statewide trainings. I can't open it on my computer. What do I do?

A.

The training material is in Microsoft Word 2000. If you have problems opening it, you can view the material in PDF on the MMIS Provider Resources Web site.

Q.

I bill on paper, but would like to find out more about billing electronically. Should I attend this training?

A.

If you want to find out more about electronic billing, you can go to the EDI Web site and read the Introduction to Electronic Billing Practices. The MMIS training covers changes as a result of the new MMIS, and the new tools available via the Provider Web Portal, which will be valuable to all providers.

Q.

I missed the session in my city. Will there be another training in my area?

A.

You can take the MMIS provider eCourse through the DHS Learning Center (see course C00818). You can also view PDFs of the training material at this link.
 
Make sure to eSubscribe to find out the latest changes and when we will be adding new training dates!

Q.

We are a residential care facility. We receive payments from Medicaid, but haven't had to bill through the MMIS in the past. Do the changes affect us?

A.

If your Medicaid payment is authorized by DHS Seniors and People with Disabilities (SPD), you will not be affected by these changes.
 

If your Medicaid payment is authorized by DHS Addictions and Mental Health (AMH), you will be affected by these changes.

Q.

Will there be a new fax number for OHP outreach facilities to use?

A.

Q.

How will the replacement MMIS help Medicaid clients?

A.

The replacement MMIS will provide up-to-date information about physicians and other medical providers in an online directory that Medicaid clients, as well as their advocates, home-care providers and family members can access.

Q.

Will I still have my 6-digit "DMAP" provider number?

A.

Yes. All currently enrolled providers with a 6-digit "DMAP" provider number will retain this number in the replacement system. However, use of this number will not be the same due to the implementation of NPI for covered providers.

Q.

Will payment be by electronic transfer only?

A.

Only if the provider requests this method of payment. DHS will provide two options of payment: Paper check or Electronic Funds Transfer (EFT, or direct deposit). Click here for more information about EFT.

Q.

How will we get Remittance Advices (RAs) in the replacement MMIS?

A.

You will still have the same options for receiving RAs: The paper RA and the electronic 835 transaction. For information about changes to the paper RA, go to this link.

Q.

I currently must have a business account for EFT. Will this still be necessary in the new system?

A.

In the replacement MMIS, you will be able to have your EFT go to a personal or business checking or savings account.

Q.

Will Community Health Support Program RN providers (formerly Contract RNs) be able to use EFT?

A.

Yes.

Q.

Are current providers required to complete a new enrollment form?

A.

No. Current providers don't need to complete provider enrollment forms, and current EDI trading partners don't need to complete new Trading Partner Agreements for Electronic Data Interchange.

Q.

I have called DMAP Provider Services, but haven't received any response. What do I do?

A.

If you are not able to reach someone at the call center by phone, you can send an e-mail to dmap.providerservices@state.or.us. Please allow 1-2 business days for follow-up of e-mail inquiries.

Q.

I have called DHS EDI Support Services, but haven't received any response. What do I do?

A.

If you are not able to reach someone in EDI Support Services by phone, you can send an e-mail to dhs.edisupport@state.or.us. Please allow 1-2 business days for follow-up of phone and e-mail inquiries.

Q.

Will my existing direct deposit information be converted to the replacement MMIS?

A.

Yes. DHS and EDS are reviewing all provider information stored in the current system and establishing how to convert this information into the replacement system.