The Division of Child Support is dedicated to establishing paternity and child support orders, and enforcing child support obligations in cases involving families who are receiving or have received public assistance, and in certain non-assistance cases.

This recruitment will be used to establish a list of qualified candidates to a fill vacant position at the Pendleton Branch Office of the Division of Child Support Operations Section.

We are looking for Child Support Case Managers to contribute to fulfilling our mission. As a Child Support Case Manager, you will provide outstanding customer service while successfully balancing and accurately executing multiple priority tasks from a computerized caseload and other systems.

The Governor has ordered mandatory furloughs to be taken by all employees during the 2009-2011 biennium due to the economic downturn and subsequent state budget short-fall.  The total number of unpaid furlough days to be taken during the biennium is determined by the employee's monthly salary and date of hire. Because of this, the advertised salary does not reflect the impact of furlough days required of this position.   However, the impact of one furlough day on one's monthly salary should not exceed 5%.  

Benefits & Compensation:

• Excellent health care benefits
• 9 paid holidays a year
• Vacation and sick leave accrual
• Flexible work schedules
• Weekends off
• Advancement opportunities
• Employer paid life insurance
• Retirement plans
• A supportive work environment
• Potential for bilingual pay differential
• And more!

Primary Job Responsibilities:

• Establishes, modifies, enforces, and provides accounting records for child support orders by deciding needed action, initiating and authorizing administrative and judicial legal action and preparing cases for hearing;
• Reviews individual case documents and records to determine if a child support order is needed;
• Contacts agency customers and other service providers via telephone, written correspondence and through in-person interviews to gather information to assist in establishing support orders and to establish and enforce paternity;
• Analyzes information, calculates support obligations, assures correct application of monies to child support cases using a variety of laws, guidelines, policies and procedures relating to child support;
• Reviews cases with other agency staff, attorneys, other states, and parties to each child support case.

Qualifications Required:

Your State of Oregon PD100 application form will be reviewed to verify that you meet the minimum qualifications stated in this section. This position has two levels: Child Support Case Manager (C5129) and Child Support Case Manager – Entry (C5128). Please note that starting salary for entry level position may be lower ($2585 - $3547). Be sure to specify which level you are applying for at the top of your PD100 application form. To receive credit, your application form must clearly demonstrate that you have:

Child Support Case Manager (C5129):

• One year of experience enforcing, establishing or accounting for monies of child support orders. Qualifying experience must include working with the public in person or by phone giving information about services and programs and solving customer problems/complaints; OR
• Three years of experience as a social service case manager.

Child Support Case Manager - Entry (C5128):

• Three years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers and typical software such as word processing.
• A Bachelors Degree may substitute for the above experience. To receive credit for a degree, you must submit a photocopy of your transcripts.

Preference may be given to qualifying applicants possessing verbal and written bilingual English/Spanish language skills. Please be sure to indicate your language skills by completing the Language Skill Code Sheet located at the end of this announcement. You may be asked to verify your language skills at the time of interview.

If you are a H.I.R.E. applicant and you are interested in applying for this position, you must submit your State of Oregon application (PD100) and responses to exam questions, if applicable, by the close date of this announcement. If you qualify, you will be eligible for an interview.

Working Conditions:

In this position, you will deal with a diverse customer base, and have frequent contact with hostile or angry persons. Work is performed in an open office environment with noise from other personnel, phones and other office equipment. This position also requires the ability to work simultaneously on multiple projects, with frequent interruptions. You must be able to manage changes in rules, policies, forms and procedures as well. There may be occasional in-state travel to meetings and training sessions. You will also need to be able to work independently and reliably, requiring minimum supervision.

How to Apply:

SUBMIT the following materials by 5:00 pm on the close date:

a) Completed State of Oregon Employment application (PD 100) that can be found on www.oregonjobs.org;

b) Your answers to the test questions listed below and;
c) Language Skill Code Sheet listed below.

Copies of applications, supplements and job announcements can be obtained from www.oregonjobs.org.  If you require an alternate format in order to complete the employment process, you may call Recruitment Services at (503) 378-5555. DOJ accepts calls from hearing impaired applicants through Oregon Telecommunications Relay Service (OARS) 1-800-735-2900 (TTY/VCO) or 1-800-735-1232. Please be prepared to leave a message describing the alternate format needed.

Submit only the required materials. Reference letters or work examples should be kept for interviews.

DELIVER, MAIL, or FAX your completed application materials to:

Oregon Department of Justice

Human Resources Section

1162 Court St. NE

Salem, OR   97301-4096

FAX (503) 373-0367

The Department is not responsible for material that is illegible or missing as a result of transmitting by fax or which may be lost through mail. If your application is incomplete, or does not clearly show the experience and/or training required, you will receive a notice by mail advising you why your application was not accepted. Your application must arrive by 5:00 pm on the close date and must be complete and legible. We are unable to acknowledge or verify receipt of applications due to the large volume.

Notice of results will be sent by mail. Although we are not required to delay our selection process, you may request a review of the results. Your request must be received within 10 days from the date of the notice. Additional information cannot be accepted. However, if the recruitment is still open, you may submit a new application, which must be received in our office by the close date.

If you qualify, you will be eligible for an interview.

Finalists will be subject to a computerized Criminal History and Driver and Motor Vehicle Services check as well as a thorough background investigation. Adverse background data may be grounds for immediate disqualification.

Keep a copy of your application for job interviews. Copies are not provided.

OREGON DEPARTMENT OF JUSTICE IS AN EQUAL OPPORTUNITY,

AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORK FORCE DIVERSITY

THIS IS THE TEST.

FOLLOW THESE INSTRUCTIONS CAREFULLY.

YOU MUST ANSWER THE FOLLOWING QUESTIONS.

Use a separate sheet of paper. Write down any work experience (paid or unpaid) and training that you have which is related to each question.  Limit your answers to no more than one page per question. Be sure that the jobs where you gained the experience you describe in your answers are listed in the Work History section of your application form. Your grade will be based on your answers. If there are several parts to a question, answer each part separately by labeling your answer a) and b). Attach the answer sheet to your application. Your application will not be accepted if your answers to the following questions are missing or incomplete.

• For (C5129*) Child Support Case Manager, answer questions 1, 2 and 3.

• For (C5128*) Child Support Case Manager – Entry, answer questions 1 and 2.

1. Describe your work experience as it relates to the following areas:

a) Customer service via different communication mediums (telephone, written, in-person);

b) Multi-tasking;

c) Computer skills; and

d) Executing and producing accurate work products.

2. Describe your experience communicating with difficult customers and how you have addressed their complaints while still ensuring great customer service.

3. Describe your skills and responsibilities in each of the following areas as it relates to managing a social service client caseload:

a) Applying law, administrative rules and policy to non-routine situations;

b) Analyzing information to determine appropriate action;

c) Negotiation and reaching agreements;

d) Researching various records from numerous sources;

e) Investigating confidential and/or sensitive records and files;

f)  Accurately documenting your findings in case records and;

g) The establishment and enforcement of child support orders.

 

Be specific and label your responses to correspond with each portion of the question.

LANGUAGE SKILL CODE SHEET 

_________________________     _____________     _____________________ 

 Class Title                                        Class Number        Announcement Number 

 NAME: _____________________________ 

 Print your name

Depending on the position, special language skills may be required.  Some positions require skill in understanding and communicating, both verbally and in writing, in a second language.  Check the following language(s) in which you are able to fluently read, write, and translate information to others.

To certify your skills, complete the language skill sheet and submit it with your PD100 application.  This information will provide additional assistance in filling positions.  If you do not submit this information, no skills will be noted on your record.

Circle the following language(s) in which you are able to fluently read, write, and translate information to others.

Experience in the following:

Speaking

Reading & Writing

Translating

Spanish

SPA

SPR

SPB

Vietnamese

VIE

VIR

VIW

Laotian

LAO

LAR

LAB

Russian

RUS

RUR

RUW

Cambodian

CAM

CAR

CAW

Japanese

JPN

JPR

JPW

Chinese

CHI

CHR

CHW

French

FRE

FRR

FRW

Other

LNG

OLA

TLT

SIGN LANGUAGE

Training/education or experience in the following:

Training/ Education

Experience

Interpreting

American Sign Language

ASL

ASE

AMB

Signed English

SXT

SXE

EXP