This position is with the Administrative Services Division and located in Salem, Oregon. The Information Services Section is seeking a dynamic individual to provide user desktop support, both onsite and remote, for software and hardware issues. This recruitment will establish a list of qualified applicants and will be used to fill the current vacancy only.
Benefits & Compensation:
- Excellent health care benefits
- 9 paid holidays a year
- Vacation and sick leave accrual
- Advancement opportunities
- Employer paid life insurance
- Retirement plans
- A supportive work environment
- Potential for bilingual pay differential
- And more!
Primary Responsibilities:
This position is located in Salem, provides for customer support through the Desktop Services Team, and the Customer Service Center.
The work may also involve travel to Department of Justice offices within the State of Oregon. This work is completed by phone and on-site desktop support, knowledge of automated software installs, printer maintenance, hardware replacement and warranty replacement, knowledge of Microsoft deployment practices using RIS and group policy. Primary duties include:
- Diagnose and respond to unusual user problems via phone, email, remotely and in person to a multi-location environment by resolving software and/or hardware problems encountered by employees.
- Schedule service requests and troubleshoot multiple systems.
- Serve as advocate for the business needs of the department and its employees, appropriately conveying identified needs for additions or changes to technologies or IS services that assist the department in accomplishing its work and gaining best benefit from technology investments.
- Assist the team leader and/or management in the planning, implementation and deployment of new software, technologies and projects that pertain to the repair, patch or upgrade of software products.
- Respond to requests for assistance received by telephone, email and Helpstar automated requests.
- Create and document HelpStar Tickets as needed.
Working Conditions:
This position’s established work schedule is Monday through Friday. Out of town travel to other department offices is required at times on short notice. Some overtime and changes in working hours may be required to meet installation and upgrade schedules or operation maintenance and repair demands. Overtime may be required with minimal notification, including work through scheduled lunch or breaks to complete work, or provide for coverage or support. A valid Oregon Driver’s License is required.
Information Services has a team oriented environment and demonstrates the on-going determination to continually improve and enhance this environment. Working in a team oriented environment requires participative decision making and cooperative interactions among staff and management. Team participation requires being prepared for meetings; bringing issues and solutions for the team to evaluate and/or resolve; obtaining agreement through the use of consensus when appropriate; giving and receiving feedback; committing to supporting and helping other team members; sharing in the leadership of the team and actively supporting decisions made by the management team. The person in this position may also be required to participate in cross functional or problem solving teams.
Required Qualifications:
Your PD100 application form will be reviewed to verify that you meet the qualifications stated in this section. To receive credit, your application form must clearly show that you have:
- Two years of professional information systems experience which includes developing, maintaining, and installing information systems, and analyzing systems. Experience must include activities that demonstrate user experience in three of the following software applications:
- Microsoft: Word, Access, Excel, PowerPoint, Project, or Visio; and either
(a) at least 30 quarter (20 semester) credits in computer science; OR
(b) two more years of information systems experience.
Note: To receive credit for a degree or coursework in a related field, you must submit a photocopy of your transcripts.
IF YOU QUALIFY, see the How to Apply section of this announcement.
How to Apply:
Submit the following materials by 5:00 PM on the close date:
- A completed State of Oregon employment application (PD 100) that can be found on www.oregonjobs.org along with any necessary supplemental information (e.g., transcripts to meeting Minimum Qualifications); AND
- Your answers to the test questions listed below.
Copies of applications, supplements and job announcements can be obtained from www.oregonjobs.org. If you require an alternate format in order to complete the employment process, you may call Recruitment Services at (503) 378-5555. DOJ accepts calls from hearing impaired applicants through Oregon Telecommunications Relay Service (OARS) 1-800-735-2900 (TTY/VCO). Please be prepared to leave a message describing the alternate format needed.
Submit only the required materials. Reference letters or work examples should be kept for interviews.
DELIVER, MAIL, or FAX your completed application materials to:
Oregon Department of Justice
Human Resources Section
1162 Court St. NE
Salem, OR 97301-4096
FAX (503) 378-8732
The Department is not responsible for material that is illegible or missing as a result of transmitting by fax or which may be lost through mail. If your application is incomplete, or does not clearly show the experience and/or training required, you will receive a notice by mail advising you why your application was not accepted. Your application must arrive by 5:00 pm on the close date and must be complete and legible. We are unable to acknowledge or verify receipt of applications.
Notice of results will be sent by mail. Although we are not required to delay our selection process, you may request a review of the results. Your request must be received within 10 days from the date of the notice. Additional information cannot be accepted. However, if the recruitment is still open, you may submit a new application, which must be received in our office by the close date.
Applicants whose background most closely matches the needs and the requirements of this position will be contacted for an interview. Finalists will be subject to a computerized Criminal History and Driver and Motor Vehicle Services check as well as a thorough background investigation. Adverse background data may be grounds for immediate disqualification.
Keep a copy of your application for job interviews. Copies are not provided.
OREGON DEPARTMENT OF JUSTICE IS AN EQUAL OPPORTUNITY,
AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORK FORCE DIVERSITY
THIS IS THE TEST
FOLLOW THESE INSTRUCTIONS CAREFULLY. YOU MUST ANSWER THE FOLLOWING QUESTIONS. Use a separate sheet of paper. Write down any work experience (paid or unpaid) and training that you have which is related to each question. Limit your answer to more than two pages per question. Be sure that the jobs where you gained the experience you describe in your answers are listed in the Work History section of your application form. Your grade will be based on your answers. If there are several parts to a question, answer each part separately by labeling your answer a) and b). Attach the answer sheet to your application. Your application will not be accepted if your answers to the following questions are missing or incomplete.
- This position deals directly with agency colleagues as customers. Describe your information technology experience and skills in providing quality customer service. Include in your response up to three examples of how you ensured customer satisfaction with the outcome.
- Knowledge and experience in working with PC hardware is a crucial aspect of this position. Describe your experience in configuration, installation and troubleshooting a Windows XP operating system PC in a Windows 2000 network environment.
- The Department of Justice core software applications include Microsoft Office and SQL. Describe your experience and knowledge in the configuration, installation and the support of these applications.
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