This position is within the Division of Child Support Albany Branch Office, which is dedicated to establishing paternity and child support orders, and enforcing child support obligations in cases involving families who are receiving or have received public assistance, and in certain non-assistance cases. We are looking for an office specialist to contribute to our mission. In this position, you will be expected to consistently provide outstanding customer service while accurately executing quality work products.

The Governor has ordered mandatory furloughs to be taken by all employees during the 2009-2011 biennium due to the economic downturn and subsequent state budget short-fall.  The total number of unpaid furlough days to be taken during the biennium is determined by the employee's monthly salary and date of hire. Because of this, the advertised salary does not reflect the impact of furlough days required of this position.   However, the impact of one furlough day on one's monthly salary should not exceed 5%.  

Benefits & Compensation:

• Excellent health care benefits
• 9 paid holidays a year
• Vacation and sick leave accrual
• Flexible work schedules
• Weekends off
• Advancement opportunities
• Employer paid life insurance
• Retirement plans
• A supportive work environment
• Potential for bilingual pay differential
• And more!

Primary Job Responsibilities:

• Review cases on the computerized child support case management system to determine appropriate locate actions. Identify, investigate and verify information. Monitor cases to ensure all actions are taken in accordance with state and federal regulations. Document inquiries and actions.
• Respond to inquiries about the current status of child support cases assigned to the Locate Branch.
• Contact various entities to obtain and/or clarify case information.
• Review cases to determine if case closure criteria is met and take appropriate action.
• Recommend reduction of benefits on custodial or caretaker public assistance grant for non-compliance or non-cooperation requests for information necessary to locate alleged fathers or absent parents.

Qualifications Required:

Your State of Oregon PD100 application form will be reviewed to verify that you meet the minimum qualifications stated in this section. To receive credit, your application form must clearly show that you have:

• Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents; OR
• An Associate's degree in Office Occupations or Office Technology; OR
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Preference may be given to applicants who possess a working knowledge of Oregon Child Support Program operations.

Working Conditions:

In this position, you will deal with a diverse customer base, and have occasional contact with hostile or angry persons. Work is performed in an open office environment which may require concentration while nearby coworkers are talking on the telephone, running machines, or discussing work with other employees or supervisor. You will need to be able to work independently with minimal supervision.

How to Apply:

SUBMIT the following materials by 5:00 PM on the close date:

1. Oregon Employment application (PD 100) AND;
2. Your answers to the test questions (below).

Copies of applications, supplements and job announcements can be obtained from www.oregonjobs.org.  If you require an alternate format in order to complete the employment process, you may call Recruitment Services at (503) 378-5555. DOJ accepts calls from hearing impaired applicants through Oregon Telecommunications Relay Service (OARS) 1-800-735-2900 (TTY/VCO) or 1-800-735-1232. Please be prepared to leave a message describing the alternate format needed.

Submit only the required materials. Reference letters or work examples should be kept for interviews.

DELIVER, MAIL, or FAX your completed application materials to: 

Oregon Department of Justice

Human Resources Section

1162 Court St. NE

Salem, OR   97301-4096

FAX (503) 373-0367

The Department is not responsible for material that is illegible or missing as a result of transmitting by fax or which may be lost through mail. If your application is incomplete, or does not clearly show the experience and/or training required, you will receive a notice by mail advising you why your application was not accepted. Submit only the required materials. Reference letters or work examples should be kept for interviews. Your application must arrive by 5:00 pm on the close date and must be complete and legible. We are unable to acknowledge or verify receipt of applications due to the large volume.

Notice of results will be sent by mail. Although we are not required to delay our selection process, you may request a review of the results. Your request must be received within 10 days from the date of the notice. Additional information cannot be accepted. However, if the recruitment is still open, you may submit a new application, which must be received in our office by the close date.

If you qualify, you will be eligible for an interview.

Finalists will be subject to a computerized Criminal History and Driver and Motor Vehicle Services check as well as a thorough background investigation. Adverse background data may be grounds for immediate disqualification.

Keep a copy of your application for job interviews. Copies are not provided.

OREGON DEPARTMENT OF JUSTICE IS AN EQUAL OPPORTUNITY,

AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORK FORCE DIVERSITY

THIS IS THE TEST.

FOLLOW THESE INSTRUCTIONS CAREFULLY.

YOU MUST ANSWER THE FOLLOWING QUESTIONS.

Use a separate sheet of paper. Write down any work experience (paid or unpaid) and training that you have which is related to each question. Limit your answer no more than two pages per question. Be sure that the jobs where you gained the experience you describe in your answers are listed in the Work History section of your application form. Your grade will be based upon your answers. If there are several parts to a question, answer each part separately by labeling your answer a) and b). Attach the answer sheet to your application. Your application will not be accepted if your answers to the following questions are missing or incomplete.

1. Describe your experience in customer service. Be sure to include the type of customers you served and what service you provided.
2. The person in this position must have strong communication skills and be able to communicate clearly, both orally and in writing, with a wide variety of people. Describe your experience, including the length of experience, communicating in a business setting. Include in your response: a) the type of audience with whom you communicated (e.g., general public, clientele, managers, team members, etc.); b) the type of information you communicated (e.g., laws, rules, regulations, technical information, etc.); and c) the method and/or tools you used (e.g., telephone, in person communication, e-mail, memo, letter, minutes, etc.).