Make a difference at the Oregon Department of Justice! Come enjoy a great work environment, an enthusiastic team, and excellent benefits at Oregon’s largest law firm. We are committed to upholding the rule of law for all the people of our state through the different missions of the Department.

This position is with the Tigard Branch of the Division of Child Support, which is dedicated to establishing paternity and child support orders, and enforcing child support obligations in cases involving families who are receiving or have received public assistance, and in certain non-assistance cases. We are looking for an office specialist to contribute to our mission. In this position, you will provide outstanding customer service while accurately executing quality work products.

The Governor has ordered mandatory furloughs to be taken by all employees during the 2009-2011 biennium due to the economic downturn and subsequent state budget short-fall.  The total number of unpaid furlough days to be taken during the biennium is determined by the employee's monthly salary and date of hire. Because of this, the advertised salary does not reflect the impact of furlough days required of this position.   However, the impact of one furlough day on one's monthly salary should not exceed 5%.  

Benefits & Compensation:

• Excellent health care benefits
• 9 paid holidays a year
• Vacation and sick leave accrual
• Flexible work schedules
• Advancement opportunities
• Employer paid life insurance
• Retirement plans
• A supportive work environment
• Potential for bilingual pay differential
• And more!

Primary Job Responsibilities:

• Compare and validate data on computerized records with other documents; add delete or change information to maintain accurate care records.
• Monitor, determine, and take action on assigned child support to insure compliance with time frames and regulations.
• Receive and respond to inquiries about the Child Support Program or cases.
• Complete a variety of forms on a production basis, determining which form and proper formats are appropriate using standard quality control instructional worksheets and referrals.
• Distribute completed legal actions and other documents.
• Review documents for grammar, spelling and case information.
• Receive and respond to general case status inquires. Provide basic program information and refer more specific inquires to case managers or management.
• Update office manuals and library materials.
• Take, generate, and distribute meeting minutes.
• Create, organize and maintain various records and filing systems.
• Serve as receptionist, greeting and directing walk-in customers; answering phones and routing calls, updating computerized coverage calendar; and opening; closing reception area and assisting with building closure.

Qualifications Required:

Your State of Oregon PD100 application form will be reviewed to verify that you meet the minimum qualifications stated in this section. To receive credit, your application form must clearly show that you have: 

• Completion of courses or training in Office Technology; OR
• One year of general clerical experience which included typing, word processing, or other generation of documents; OR
• An equivalent combination of training and experience.

Working Conditions:

Work is performed in an open office environment with noise from ringing telephones, walk-in traffic, printers, phone conversations, and other office equipment. Must be able to speak clearly, answer questions, elicit information, and take appropriate action. Operate computer keyboard with repetitive and constant finger and wrist movements for long periods of time. Must be able to read and interpret various computer program screens for long periods of time. Must be able to work on many detailed tasks at once and to cope with many interruptions, including computer downtime, as well as frequent changes in forms and procedures.

How to Apply:

SUBMIT the following materials by 5:00 PM on the close date:

a) A completed State of Oregon Employment application (PD 100) that can be found on www.oregonjobs.org; and

b) Your answers to the test questions listed below.

Copies of applications, supplements and job announcements can be obtained from www.oregonjobs.org.  If you require an alternate format in order to complete the employment process, you may call Recruitment Services at (503) 378-5555. DOJ accepts calls from hearing impaired applicants through Oregon Telecommunications Relay Service (OARS) 1-800-735-2900 (TTY/VCO). Please be prepared to leave a message describing the alternate format needed.

Submit only the required materials. Reference letters or work examples should be kept for interviews.

DELIVER, MAIL, or FAX your completed application materials to: 

Oregon Department of Justice

Human Resources Section

1162 Court St. NE

Salem, OR   97301-4096

FAX (503) 373-0367

The Department is not responsible for material that is illegible or missing as a result of transmitting by fax or which may be lost through mail. If your application is incomplete, or does not clearly show the experience and/or training required, you will receive a notice by mail advising you why your application was not accepted. Submit only the required materials. Reference letters or work examples should be kept for interviews. Your application must arrive by 5:00 pm on the close date and must be complete and legible. We are unable to acknowledge or verify receipt of applications due to the large volume.

Notice of results will be sent by mail. Although we are not required to delay our selection process, you may request a review of the results. Your request must be received within 10 days from the date of the notice. Additional information cannot be accepted. However, if the recruitment is still open, you may submit a new application, which must be received in our office by the close date.

If you qualify, you will be eligible for an interview.

Finalists will be subject to a computerized Criminal History and Driver and Motor Vehicle Services check as well as a thorough background investigation. Adverse background data may be grounds for immediate disqualification.

Keep a copy of your application for job interviews. Copies are not provided.

OREGON DEPARTMENT OF JUSTICE IS AN EQUAL OPPORTUNITY,

AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORK FORCE DIVERSITY

THIS IS THE TEST.

FOLLOW THESE INSTRUCTIONS CAREFULLY.

YOU MUST ANSWER THE FOLLOWING QUESTIONS.

Use a separate sheet of paper. Write down any work experience (paid or unpaid) and training that you have which is related to each question.  Limit your answer no more than two pages. Be sure that the jobs where you gained the experience you describe in your answers are listed in the Work History section of your application form. Your grade will be based upon your answers. If there are several parts to a question, answer each part separately by labeling your answer a) and b). Attach the answer sheet to your application. Your application will not be accepted if your answers to the following questions are missing or incomplete.

1. Describe your experience in proofreading and verifying information listed on a document against information listed on source document to ensure accuracy and completeness.  What was your level of responsibility to ensure accuracy and completeness?
2. Give clear examples of your training and/or work experience in the following areas:

a) working in a fast-paced, production-oriented environment;

b) meeting deadlines;

c) reception including in-person, answering a multi-telephone and processing mail; and

d) multi-tasking.