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State of Oregon Jobs Page
Post Code:  D722
Announcement Number:   LERV0786
Classification Number:   C0103
Open:   10/02/2009
Close:   10/19/2009
Location:  Salem
Availability:  Full Time

OFFICE SPECIALIST 1
(Cafe Support)

$1,979 - $2,585 MONTHLY


The Oregon Department of Revenue is currently recruiting for
OFFICE SPECIALIST 1
(CAFÉ Support)
to join our Personal Tax and Compliance Division – CAFE Section in Salem. 
This position ensures efficient, accurate, and timely documentation of a variety of correspondence from taxpayers.
 
 
Description
 
Major duties of this position include:
  • Document financial statements, various types of correspondence, returned mail, and scan Power of Attorneys into the Automated Collection Tracking (ACT) system.  Document and mail warrant/garnishments to the employer and the taxpayer.
  • Document garnishment responses.  Create, document, and mail 1317 garnishment release letters to employers and taxpayers at the request of Revenue Agents.  These positions will use ACT, Integrated Tax Accounting (ITA), Business information system (BIS), DMV, and other databases on a daily basis.
  • Using various sources locate phone numbers, addresses, date of birth, and/or wages as requested by Revenue Agents or AS1.  Document the information.
  • Gather and maintain garnishment response documents as required by law for six months.  Purge responses when they have aged the required time.
  • Scan documents into filing enforcement NETS program for AS1’s.
 
Working conditions are in an open office environment.  There are frequent interruptions, and continuous keyboarding to enter or retrieve data from personal computer.  Sitting and concentrating for long periods of time, frequent reading of technical, materials, instructions, procedures, and taxpayers’ information; handling and carrying folders up to 20 lbs and sorting through many pages of documents.
 
 
What we’re looking for…
  •  one year of general clerical experience which included typing, word processing, or other generation of documents;
OR
  • completion of courses or training in Office Technology;
OR
  •  an equivalent combination of training and experience.
 
Credits and/or conferred degrees must be from an accredited college or university to qualify. 
 
A photocopy of your transcripts must be submitted with your application form.  Transcripts must clearly show 1) the name and address of the institution; 2) the degree received; 3) required courses completed with a passing grade.
 
To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
 
Applicants will also be subject to a criminal history check.  Circumstances of any criminal conviction will be reviewed to determine whether an applicant is accepted for employment.
 
 
Skill Codes:
 
To certify your skills, complete the attached Support Services Qualification Screening Questionnaire and the Support Services Skill Code Supplement and submit them with your application and answer to the test.  If you do not submit this information, your application will be incomplete and will not be accepted.
 
 
This is the test:
 
You must answer the following questions using a separate piece of paper.  Write down any work experience (paid or unpaid) and/or training that you have which is related to the questions.  Be sure that the jobs where you gained the experience you describe in your answer are listed on your PD100.
 
If there are several parts to each question, answer each part separately, and number your answers to agree with the question.
  1. The person in this position is responsible for providing clerical support to the Collection and Filing Enforcement Section.  Describe your skills and experience with: a) working with computers; b) providing customer service; and c) multitasking.
  2. Describe a time when there was conflict on a team you were a part of.  What was the conflict?  Explain what you did to help resolve the conflict.
 
 
What we can offer you…
 
An attractive, cafeteria-style benefits package which includes:
  • Liberal employer contributions toward a variety of medical and dental plans covering employees and dependants.
  • Employer paid basic life insurance; additional optional coverage available.
 
Other optional coverage:
  • Long and short-term disability plans.
  • Accidental death and dismemberment plans.
  • Long-term care insurance.
 
Retirement Benefits:
  • Participation in a State Retirement System with fully paid employer contributions.
  • Option to participate in the Oregon Savings Growth Plan, a deferred compensation program offering a variety of investment options.
 
 Paid Leaves:
  • Vacation leave earned at the rate of 8 hours per month with accrual rate increases at 5-year increments through 25 years (maximum 18 hours per month after 25 years).
  • 24 hours personal leave earned each fiscal year.
  • Sick leave earned at a rate of 8 hours per month with no maximum accumulation.
  • Nine holidays a year.
 
 
Interested??  How to Apply:
 
Submit the following application materials by 5:00 p.m. on the close date:
  •  A completed State of Oregon employment application (Form PD100) that clearly demonstrates how you meet the minimum qualifications for the position, answers to the Test Questions, and the Skill Codes Supplement.
  •   The form PD100 can be obtained from:
  1. the State’s job page at www.oregonjobs.org;
  2. local Oregon Employment Department field offices;
  3. most State agency Human Resource offices; or
  4. the Department of Revenue webpage at www.oregon.gov/dor 
 
Application materials may be submitted by:
 
MAIL to:           Oregon Dept. of Revenue                  
                        Human Resources Room 135
                        955 Center Street NE                        
                        Salem, OR  97301
FAX to:            (503) 947-2047
E-MAIL to:       dor.applications@state.or.us
  • Due to the volume of applications received, the Department is unable to verify receipt of application materials.
  • To be considered for this recruitment, HIRE System candidates need to complete the application process described above.
  • This recruitment will be used to establish a list of qualified people to fill the current vacancy and any others as they occur over the next six months.
  • The pay on all announcements may change without notice.
  • If you have a disability and/or need assistance completing application materials, please contact Department of Revenue Human Resources at (503) 945-8547.
 
Oregon Dept. of Revenue is an Equal Opportunity and Affirmative Action Employer


 
OREGON DEPARTMENT OF REVENUE
SUPPORT SERVICES
QUALIFICATION SCREENING QUESTIONNAIRE
 
OFFICE SPECIALIST 1
ANNOUNCEMENT LERV0786
 
1.    PUBLIC CONTACT:  Do you have any public contact training or experience that included the exchange of information, goods or money?
  1. Yes
  2. No
 
2.    PUBLIC CONTACT: How much public contact experience (salesperson, receptionist, customer service representative, etc.) do you have that included answering questions and providing information?
  1. None
  2. Less than 1 year
  3. 1 year or more
 
3.    OFFICE OCCUPATIONS/OFFICE TECHNOLOGY:  How much college-level education, if any, do you have in office technology or office occupations?
  1. None
  2. Some, but no Certificate or Degree
  3. Certificate
  4. Associate or Bachelor’s degree 
 
4.    GENERAL OFFICE/SECRETARIAL:
  1. None
  2. Less than 1 year
  3. 1 year or more
  4. 2 years or more
 
5.     TYPING/WORD PROCESSING:  How much general office or secretarial experience do you have that included typing, word processing, or other generation or production of documents?
  1. None
  2. Less than 1 year
  3. 1 year or more
 
 


OREGON DEPARTMENT OF REVENUE
SUPPORT SERVICES SKILL CODE SUPPLEMENT
OFFICE SPECIALIST 1
ANNOUNCEMENT LERV0786
 
NAME: _______________________________
 Applicant ID #: ___________________________
 
The Skill Code Sheet lists a range of office support skills used in filling positions.  Read the description of each skill to determine those in which you have experience and/or training.  Mark those skills and submit with your application (Form PD 100).  The skills you mark will provide additional assistance in determining whether you meet specific position requirements.
 
_  PRO (willing to work in a production environment and key 6-8 hours per day)
 
TYPING/KEYBOARDING:
 
_  LTP  (0-39 wpm)
 
_  QTP (40-54 wpm )
 
_  PTP (55 and above)
 
WRITTEN COMMUNICATION:
 
_  COR (experience typing/keyboarding meeting minutes, memos, reports)
 
_  MEM (composing documents such as procedures, manuals, meeting minutes, reports)
 
_  PRF (proofreading and editing documents for spelling, grammar, punctuation)
 
MULTI-LINE PHONES:
 
_  MLS (1-3 lines)
 
_  MLT (4 or more)
 
RECORDS MAINTENANCE:
 
_  ALM (alphabetic)
 
_  NUM (numeric)
 
COMPUTER/SOFTWARE:
 
_  W/P (any word processing software)
 
_  ODB (any database software)
 
_  OSS (any spreadsheet software)
                                                                                                           
LANGUAGES:
 
List any language(s) you speak/read/write fluently:
_________________________________________
_________________________________________
_________________________________________
 
PUBLIC CONTACT:
 
_  PIP (Answering routine questions about services or programs)
 
_  PEP (Explaining rules, regulations, policies & procedures)
 
_  OIP (Obtaining information from client/customer to determine nature of problem or complaint)
 
_  CHP (Receiving complaints and routing to someone else for resolution)
 
_  CAP (Contact with angry, upset, distressed or hostile clients/customers)
 
 
 
 
 
 
Page updated: October 02, 2009

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